Lead Keyholder - Retail Ops & Customer Experience

Zwilling J.A. Henckels; Central Valley (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Seven paid sick days per calendar year

Competitive compensation

Fun and engaging work atmosphere with.

Medical, dental, and vision benefits

401(k) match

Job summary

Zwilling J.A. Henckels in New York is seeking a Lead Keyholder for Woodbury Common Store to drive daily operations and sales.

You will supervise shifts, assist with inventory, mentor Sales Associates, and deliver exceptional customer service while representing the brand.

This full-time role requires 30+ hours weekly, including nights and weekends, with competitive pay and incentives. Experience in retail leadership and a culinary interest are a plus.

Qualifications

• High School Diploma, GED, or equivalent required.
• 2–3 years of retail sales or keyholder experience required.
• Must be 18 years or older.
• Applicants must be legally authorized to work in the United States. Currently, the company is unable to provide employment sponsorship.

Responsibilities

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings.
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
• Deliver exceptional customer service, execute product demos, and support special events.
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
• Support recruiting, hiring, onboarding, and development efforts.
• Contribute to store communications, including team updates and regular store meetings.

Skills

Customer service excellence

Team leadership

Communication skills

Culinary passion

Education

High School Diploma, GED, or equivalent

Job description

Zwilling J.A. Henckels in New York is seeking a Lead Keyholder for Woodbury Common Store to drive daily operations and sales.

You will supervise shifts, assist with inventory, mentor Sales Associates, and deliver exceptional customer service while representing the brand.

This full-time role requires 30+ hours weekly, including nights and weekends, with competitive pay and incentives. Experience in retail leadership and a culinary interest are a plus.