Lead Keyholder – Elevate Customer Service & Team Ops

Zwilling; Town of Woodbury (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Seven paid sick days

Medical, dental, and vision benefits

401(k) match

Job summary

Zwilling is seeking a Lead Keyholder for the Woodbury Common Store in New York. You will help run daily store operations, lead shifts, supervise inventory, and mentor team members to deliver an exceptional customer experience.

The role requires 2–3 years of retail/keyholder experience, a high school diploma or GED, and the ability to work 30+ hours weekly including nights and weekends. Competitive hourly pay and benefits accompany this position.

Qualifications

• High School Diploma, GED, or equivalent required.
• 2–3 years of retail sales or keyholder experience.
• Ability to work 30+ hours per week, including nights, weekends, and holidays.

Responsibilities

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings.
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
• Deliver exceptional customer service, execute product demos, and support special events.
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory.
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates.
• Support recruiting, hiring, onboarding, and development efforts.
• Contribute to store communications, including team updates and regular store meetings.

Skills

Customer service

Leadership

Communication skills

Team player

Culinary passion

Education

High School Diploma or GED

Tools

POS system

Inventory management

Job description

Zwilling is seeking a Lead Keyholder for the Woodbury Common Store in New York. You will help run daily store operations, lead shifts, supervise inventory, and mentor team members to deliver an exceptional customer experience.

The role requires 2–3 years of retail/keyholder experience, a high school diploma or GED, and the ability to work 30+ hours weekly including nights and weekends. Competitive hourly pay and benefits accompany this position.