Lead Keyholder - Woodbury Common Store

ZWILLING J.A. Henckels LLC; Central Valley (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Seven paid sick days per year

Competitive compensation

Fun and engaging work atmosphere with品

Medical, dental, and vision benefits

401(k) match

Job summary

ZWILLING J.A. Henckels LLC in New York is seeking a Lead Keyholder to join our retail sales team.

You will lead shifts, oversee POS, and partner with the Store Manager on daily operations and sales strategies, while mentoring team members to deliver outstanding customer experiences. The candidate should have a culinary passion, 2–3 years of retail sales or keyholder experience, and a strong commitment to service.

Qualifications

• Passion for culinary products and customer service
• High School Diploma or GED required
• Ability to work 30+ hours per week, including nights, weekends and holidays
• Strong commitment to customer service
• 2–3 years of retail sales or keyholder experience preferred
• Excellent interpersonal and communication skills
• Professional attitude with flexibility and adaptability
• Ability to stand and walk for extended periods
• Ability to lift 35+ lbs. and use ladders as needed
• Must be 18 years or older; must be eligible to work in the United States; no sponsorship available

Responsibilities

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings
• Partner with the Store Manager on daily operations, sales strategies, and community engagement
• Deliver exceptional customer service, execute product demos, and support special events
• Assist with supervising store operations, policy compliance, and inventory replenishment and prep
• Build strong customer and internal relationships while mentoring Sales Associates and Keyholders
• Support recruiting, hiring, onboarding, and development efforts
• Contribute to store communications, including team updates and store meetings

Skills

Culinary passion

Customer service

Team leadership

Retail experience

Communication skills

Professional attitude

Physical stamina

Lifting ability

18+

Education

High School Diploma or GED

Job description

Starting at $20.00 per hour to $23.00 per hour contingent on experience.

ZWILLING is looking for a Lead Keyholder to join our retail sales team. The ideal candidate should be a results-driven, self-motivated, team player, with a strong focus on customer service, leading by example, and a culinary passion! As a Lead Keyholder, you will play a pivotal role in daily store operations, supporting inventory management, mentoring team members, and ensuring every customer enjoys an exceptional in-store experience. If you are motivated to drive sales, foster a positive team environment, and uphold ZWILLING’s legacy of quality and innovation, we invite you to join our global brand.

In this role, you can be expected to do the following:

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings.
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
• Deliver exceptional customer service, execute product demos, and support special events.
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
• Support recruiting, hiring, onboarding, and development efforts.
• Contribute to store communications, including team updates and regular store meetings.

Qualifications and Skills

• A passion for all things culinary
• High School Diploma, GED, or equivalent required
• Ability to work 30+ hours per week, including nights, weekends, and holidays and an 8-hour shift
• Strong commitment to customer service
• 2-3 years of retail sales or keyholder experience required
• Excellent interpersonal and communication skills
• Professional attitude with flexibility and adaptability
• Ability to stand and/or walk for extended periods
• Ability to lift 35+ lbs. and comfort with ladder use
• Must be 18 years or older
• Applicants must be legally authorized to work in the United States. Currently, the company is unable to provide employment sponsorship.

Incentives

• Seven paid sick days per calendar year
• Competitive compensation
• Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
• Medical, dental, and vision benefits
• 401(k) match

About ZWILLING J.A. Henckels

For nearly 300 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is an international industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands -Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)- to give its customers access to the most exceptional kitchen products.