Lead Keyholder - Woodbury Common Store

Zwilling J.A. Henckels; Central Valley (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Seven paid sick days per calendar year

Competitive compensation

Fun and engaging work atmosphere with.

Medical, dental, and vision benefits

401(k) match

Job summary

Zwilling J.A. Henckels in New York is seeking a Lead Keyholder for Woodbury Common Store to drive daily operations and sales.

You will supervise shifts, assist with inventory, mentor Sales Associates, and deliver exceptional customer service while representing the brand.

This full-time role requires 30+ hours weekly, including nights and weekends, with competitive pay and incentives. Experience in retail leadership and a culinary interest are a plus.

Qualifications

• High School Diploma, GED, or equivalent required.
• 2–3 years of retail sales or keyholder experience required.
• Must be 18 years or older.
• Applicants must be legally authorized to work in the United States. Currently, the company is unable to provide employment sponsorship.

Responsibilities

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings.
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
• Deliver exceptional customer service, execute product demos, and support special events.
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
• Support recruiting, hiring, onboarding, and development efforts.
• Contribute to store communications, including team updates and regular store meetings.

Skills

Customer service excellence

Team leadership

Communication skills

Culinary passion

Education

High School Diploma, GED, or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Keyholder - Woodbury Common Store

Full Time Regular Woodbury Outlet, Central Valley, NY, US

Salary Range: $20.00 To $23.00 Hourly

ZWILLING is looking for a Lead Keyholder to join our retail sales team. The ideal candidate should be a results-driven, self-motivated, team player, with a strong focus on customer service, leading by example, and a culinary passion! As a Lead Keyholder, you will play a pivotal role in daily store operations, supporting inventory management, mentoring team members, and ensuring every customer enjoys an exceptional in-store experience. If you are motivated to drive sales, foster a positive team environment, and uphold ZWILLING's legacy of quality and innovation, we invite you to join our global brand.

In this role, you can be expected to do the following:

• Lead and support the team during shifts, including opening/closing, POS oversight, and shift-change meetings.
• Partner with the Store Manager on daily operations, maintenance, sales strategies, and community engagement.
• Deliver exceptional customer service, execute product demos, and support special events.
• Assist with supervising store operations, ensuring policy compliance, and maintaining optimal inventory through replenishment, shipment processing, and inventory prep.
• Build strong customer and internal relationships while mentoring, training, and recognizing Sales Associates and Keyholders.
• Support recruiting, hiring, onboarding, and development efforts.
• Contribute to store communications, including team updates and regular store meetings.

Qualifications and Skills

• A passion for all things culinary
• High School Diploma, GED, or equivalent required
• Ability to work 30+ hours per week, including nights, weekends, and holidays and an 8-hour shift
• Strong commitment to customer service
• 2-3 years of retail sales or keyholder experience required
• Excellent interpersonal and communication skills
• Professional attitude with flexibility and adaptability
• Ability to stand and/or walk for extended periods
• Ability to lift 35+ lbs. and comfort with ladder use
• Must be 18 years or older
• Applicants must be legally authorized to work in the United States. Currently, the company is unable to provide employment sponsorship.

Incentives

• Seven paid sick days per calendar year
• Competitive compensation
• Fun and engaging work atmosphere with incentives, contests, and opportunities to earn ZWILLING products
• Medical, dental, and vision benefits
• 401(k) match

About ZWILLING J.A. Henckels:

For nearly 300 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is an internation al industry leader that sells products in 100 countries. Always looking forward, ZWILLING acquired global heritage brands -Staub (France), Demeyere (Belgium), Ballarini (Italy), and MIYABI (Japan)- to give its customers access to the most exceptional kitchen products.