Lead IT Support Tech: Network, Desktop & Data Center

New Era Technology, Inc.; Chicago, Northern (IL, KY); Hybrid; USD 43,000 - 56,000; Full time

Job summary

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. This role covers installation, configuration, troubleshooting, ticket documentation, and vendor coordination across client offices, IT rooms, and data centers.

Required: fluent English and a minimum of 5 years hands-on IT experience in enterprise environments; on-site work with potential travel; strong customer service and collaboration skills are

Qualifications

• High School Diploma or equivalent required; technical certifications preferred.
• Minimum 5 years of technician experience preferred.
• Experience with Windows, Mac OS, Office 365, Cisco, Arista, endpoint tools, and enterprise hardware.
• Must be fluent in English.

Responsibilities

• Provide Level 2 onsite support for network, server, desktop, laptop, peripheral, and data center hardware.
• Install, configure, troubleshoot, and maintain Windows, Mac OS, Office 365, endpoint tools, and related applications.
• Support Cisco, Arista, and other network technologies, including hardware installation, console access, patching, circuit testing, and connectivity troubleshooting.
• Perform device deployments, OS imaging, hardware upgrades, component replacement, equipment moves, and decommissioning activities.
• Install, terminate, label, test, and maintain copper and fiber cabling infrastructure.
• Monitor hardware performance, perform system health checks, and support patching, encryption, backup, and security compliance standards.
• Track, route, document, and resolve tickets while serving as an escalation point for complex or urgent technical issues.
• Coordinate with vendors, remote technical teams, and client stakeholders to support timely issue resolution and service delivery.
• Provide logistics support for equipment handling, shipments, inventory movement, and media handling or disposal activities.

Skills

Customer service

Communication skills

Troubleshooting

Team collaboration

Prioritization & multitasking

Documentation

Education

High School Diploma or equivalent

Tools

PuTTY

Office 365

Cisco

Arista

Windows

Mac OS

Job description

New Era Technology is seeking a Lead Level 2 IT Support Technician to provide onsite network, desktop, user computing, and data center support. This role covers installation, configuration, troubleshooting, ticket documentation, and vendor coordination across client offices, IT rooms, and data centers.

Required: fluent English and a minimum of 5 years hands-on IT experience in enterprise environments; on-site work with potential travel; strong customer service and collaboration skills are