IT Technician II — Hybrid/On-Site Advanced Support

ASK Technologies, Inc.; False Pass (AK); Hybrid; USD 60,000 - 80,000; Full time

Job summary

ASK Technologies, Inc. is seeking a Level 2 IT Technician to provide advanced support for end users, systems, and network infrastructure. You will handle escalations from Level 1 and assist with system administration tasks.

The role covers Windows/macOS, Active Directory, Office 365 administration, and basic networking, with hybrid or on-site work and collaboration with Level 3 engineers.

Qualifications

• 2–4 years IT support experience or equivalent training.
• Strong knowledge of Windows 10/11 and macOS.
• Experience with Active Directory, Office 365 admin, and basic networking.
• Familiarity with ticketing systems (Autotask).
• Ability to diagnose and resolve intermediate to advanced technical issues.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Troubleshoot and resolve escalated hardware, software, and network issues.
• Support Windows and macOS, user accounts, and workstation configurations.
• Manage Active Directory tasks like password resets and group changes.
• Configure, deploy, and maintain desktops, laptops, and mobile devices.
• Install and troubleshoot business applications.
• Monitor system performance and assist with updates and maintenance.
• Document solutions in the ticketing system.
• Collaborate with Level 3 engineers on complex issues.
• Provide guidance to Level 1 technicians and improve processes.
• Assist with onboarding/offboarding tasks and equipment setup.

Skills

Windows 10/11

macOS

Office 365 administration

Active Directory

Networking basics

Ticketing systems (Autotask)

Communication skills

Independent work

Tools

SCCM

Intune

MDT

PowerShell

Bash

Azure

AWS

Job description

ASK Technologies, Inc. is seeking a Level 2 IT Technician to provide advanced support for end users, systems, and network infrastructure. You will handle escalations from Level 1 and assist with system administration tasks.

The role covers Windows/macOS, Active Directory, Office 365 administration, and basic networking, with hybrid or on-site work and collaboration with Level 3 engineers.