Lead IT Support Specialist – Fulfillment Ops

MaziCTools; Los Angeles (CA); Hybrid; USD 34,000 - 50,000; Full time

Job summary

Walgreens in Alabama is seeking a Lead IT Support Specialist Fulfillment to oversee desktop and printer support, install hardware/software, and coordinate issue resolution for fulfillment operations. You will troubleshoot LAN and RF devices, manage work orders, and ensure uptime across site IT infrastructure.

The role requires a technical background with Windows and Office familiarity, ability to guide a small team, and readiness to handle high-priority incidents.

Qualifications

• Secondary Capabilities: 2+ years IT client-facing or support role.
• Experience with hardware components including printers, terminals, PCs, RF devices.
• Experience with Windows OS and Office applications; able to translate technical terms for users.
• Ability to follow processes and manage work orders effectively.

Responsibilities

• Lead installation, upgrades, and troubleshooting of hardware/software for desktops, printers, and network devices.
• Track and monitor issue resolution using established workflows and ticketing systems.
• Support business processes and interface requirements; assist administrators as needed.
• Coordinate with team to resolve complex IT issues and improve service delivery.

Skills

IT support experience

Hardware & printers

LAN/RF devices

Troubleshooting

Customer service

Education

Bachelor Degree

Tools

Windows Server

Unix/AIX

VMware vSphere

MS Office Suite

Job description

Walgreens in Alabama is seeking a Lead IT Support Specialist Fulfillment to oversee desktop and printer support, install hardware/software, and coordinate issue resolution for fulfillment operations. You will troubleshoot LAN and RF devices, manage work orders, and ensure uptime across site IT infrastructure.

The role requires a technical background with Windows and Office familiarity, ability to guide a small team, and readiness to handle high-priority incidents.