Lead Help Desk Technician & IT Trainer

Virginia's Community College System; Richmond (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

State employee benefits

Comprehensive health insurance

Virginia Retirement System (VRS)

Generous leave and holidays

Remote work flexibility

Professional development

Wellness resources

Job summary

Brightpoint Community College, part of Virginia’s community college system, seeks a Lead Help Desk Technician/Trainer to provide Tier 1 and initial Tier 2 support and lead technology training for students, faculty, and staff.

The role is based on-site in the Richmond area, with occasional remote-work flexibility depending on role and department needs. A+ certification and background checks are required.

Qualifications

• High school or GED required with IT basics.
• Experience leading or mentoring junior staff is preferred.
• A+ Certification or equivalent is required.

Responsibilities

• Deliver Tier 1 and initial Tier 2 support for students/faculty/staff.
• Lead technology training sessions and develop instructional resources.
• Log and track support requests using the ticketing system.
• Escalate complex issues to appropriate IT teams.
• Communicate outages and updates to the campus community.

Skills

Technical troubleshooting

Customer service

Training/mentoring

Written and verbal communication

Team collaboration

Multitasking

Education

High school graduation or GED

College degree

Tools

Team Dynamix

Help Desk Ticketing

Job description

Brightpoint Community College, part of Virginia’s community college system, seeks a Lead Help Desk Technician/Trainer to provide Tier 1 and initial Tier 2 support and lead technology training for students, faculty, and staff.

The role is based on-site in the Richmond area, with occasional remote-work flexibility depending on role and department needs. A+ certification and background checks are required.