Lead IT ETRM Systems Engineer - RightAngle

Energy Transfer Partners, L.P.; Houston, Northern (TX, KY); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

PTO

Career opportunities

Job summary

Energy Transfer Partners, L.P. is seeking a Lead Specialist - IT ETRM Systems to support the ION RightAngle application and related customizations and integrations. The role requires strong systems support, communication and organizational skills with a focus on customer service.

The position involves daily interaction with end-users, developers and managers, documenting issues, facilitating upgrades and patches, and ensuring compliance and quality across RightAngle modules.

Qualifications

• Bachelor's degree preferably in Information Technology, Information Systems or related area.
• Excellent customer service, interpersonal, communication and team collaboration skills.
• 8+ years of experience in application support.
• Strong understanding of physical and financial commodities.
• Strong SQL and relational database concepts.
• Familiarity with SDLC processes (e.g., Agile, Waterfall).
• Experience with ticketing systems such as Remedy, ServiceNow.
• Familiarity with RightAngle data flow (Deal Capture, Contract Management, etc.).

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle upgrades and patches.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical situations and scheduled tasks.
• Contributes to best practice library and mentors other team members.
• Work on multiple tasks with limited supervision.
• Ensure requirements are met in accordance with corporate compliance.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Analytical thinking

Education

Bachelor's degree in Information Technology or Information Systems

Tools

Remedy

ServiceNow

Job description

Energy Transfer Partners, L.P. is seeking a Lead Specialist - IT ETRM Systems to support the ION RightAngle application and related customizations and integrations. The role requires strong systems support, communication and organizational skills with a focus on customer service.

The position involves daily interaction with end-users, developers and managers, documenting issues, facilitating upgrades and patches, and ensuring compliance and quality across RightAngle modules.