Lead Specialist - IT ETRM Systems

Energy Transfer Partners, L.P.; Houston, Northern (TX, KY); Hybrid; USD 95,000 - 140,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

PTO

Career opportunities

Job summary

Energy Transfer Partners, L.P. is seeking a Lead Specialist - IT ETRM Systems to support the ION RightAngle application and related customizations and integrations. The role requires strong systems support, communication and organizational skills with a focus on customer service.

The position involves daily interaction with end-users, developers and managers, documenting issues, facilitating upgrades and patches, and ensuring compliance and quality across RightAngle modules.

Qualifications

• Bachelor's degree preferably in Information Technology, Information Systems or related area.
• Excellent customer service, interpersonal, communication and team collaboration skills.
• 8+ years of experience in application support.
• Strong understanding of physical and financial commodities.
• Strong SQL and relational database concepts.
• Familiarity with SDLC processes (e.g., Agile, Waterfall).
• Experience with ticketing systems such as Remedy, ServiceNow.
• Familiarity with RightAngle data flow (Deal Capture, Contract Management, etc.).

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle upgrades and patches.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical situations and scheduled tasks.
• Contributes to best practice library and mentors other team members.
• Work on multiple tasks with limited supervision.
• Ensure requirements are met in accordance with corporate compliance.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Analytical thinking

Education

Bachelor's degree in Information Technology or Information Systems

Tools

Remedy

ServiceNow

Job description

We value all of our employees who make our growth and success possible. We are proud to offer industry leading compensation, comprehensive benefits,401(k) match with additional profit sharing,PTO and abundant career opportunities.

Come join our award winning 11,000 strong organization as we fuel the world and each other!

Summary

The Lead Specialist - IT ETRM Systems is responsible for supporting the ION RightAngle application and related system customizations and integrations. The role requires strong systems support, communication and organizational skills with focus on customer service.

Essential Duties and Responsibilities:

• Interact daily with end-users, developers, and managers to support and enhance RightAngle
• Document issues and enhancements with the appropriate level of detail for the development team to resolve technical issues and build solutions
• Field questions from end-users and assist with data issues
• Create and maintain system functional design documents
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines
• Availability to support after hours on business-critical situations and scheduled tasks
• Contributes to best practice library and mentors’ other team members
• Must be able to work on multiple simultaneous tasks with limited supervision
• Ensure requirements are being met in accordance with corporate compliance
• Ensure proper communication to all levels of the organization

Education and/or Experience, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:

• Bachelor's degree preferably in Information Technology, Information Systems or related area
• Excellent customer service, interpersonal, communication and team collaboration skills
• 8+ years of experience in application support
• Strong understanding of Physical (Oil, NGLs, Refined Products) & Financial commodities
• A strong understanding of SQL and relational database concepts
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience working with ticketing systems such as Remedy, ServiceNow
• Familiarity with front to back-office system data flow in RightAngle, including but not limited to Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements
• Ability to create complex pricing provisions and report views
• Capable of testing business scenarios in RightAngle from deal capture to invoicing
• Excellent analytical and problem-solving skills, strong organizational skills, attention to detail
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while still maintaining high quality standards

Required experience is commensurate with the selected job level:

• The Senior IT Specialist level requires a Bachelor’s degree or equivalent experience and 5-8 years of relevant job related experience
• The Lead IT Specialist level requires a Bachelor’s degree or equivalent experience and 8+ years of relevant job related experience
• The Principal IT Specialist level requires a Bachelor's degree or equivalent experience and 10+ years of relevant job related experience.

Preferred Qualifications:

• Experience with ION RightAngle S20+ is preferred
• Previous experience in Oil & Gas industry is a plus
• Advanced Excel skills & Intermediate skills in other MS Office applications

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Usually, normal office working conditions.
• Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing.
• Occasional overnight travel may be required.

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An equal opportunity employer/disability/vet

Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

The nature and frequency of the above working conditions and requirements may vary depending on individual operational circumstances. Where feasible, the Partnership will make reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

DISCLAIMER: The statements listed in this job posting, which are subject to change, are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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Energy Transfer is an equal opportunity employer and does not discriminate against qualified applicants on the basis of any actual or perceived legally protected characteristics under federal, state, or local law.
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If, because of a medical condition or disability, you need a reasonable accommodation forany part of the application process, please contact the EEO Coordinator at 713-989-2247.This number is for reasonable accommodation requests only.