IT ETRM Systems Lead - RightAngle Expert

Energy Transfer Family of Partnerships; Houston (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Energy Transfer is seeking a Lead Specialist – IT ETRM Systems to support the ION RightAngle application and related integrations. You will work with end-users, developers, and managers to resolve issues, document designs, and facilitate upgrades.

Ideal candidates bring 8+ years in application support, strong SQL and commodity knowledge, and experience with Remedy or ServiceNow. This role requires clear communication and the ability to handle multiple tasks with minimal supervision.

Qualifications

• Bachelor’s degree preferred in Information Technology, Information Systems or related area.
• Excellent customer service, interpersonal, communication and team collaboration skills.
• 8+ years of experience in application support.
• Strong understanding of physical (Oil, NGLs, Refined Products) & financial commodities.
• Strong understanding of SQL and relational database concepts.
• Familiarity with SDLC processes such as Agile, Waterfall, etc.
• Experience with ticketing systems such as Remedy, ServiceNow.
• Familiarity with front-to-back-office data flow in RightAngle, including Deal Capture, Contract Management, Lease Center, Credit, Risk, Scheduling, Inventory and Settlements.
• Ability to create complex pricing provisions and report views.
• Capable of testing business scenarios in RightAngle from deal capture to invoicing.
• Excellent analytical and problem-solving skills, strong organizational skills, attention to detail.
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines while maintaining high quality standards.

Responsibilities

• Interact daily with end-users, developers, and managers to support and enhance RightAngle.
• Document issues and enhancements with the appropriate level of detail for the development team to resolve.
• Field questions from end-users and assist with data issues.
• Create and maintain system functional design documents.
• Complete analysis, testing and deployment for RightAngle system upgrades, patches, and custom code releases.
• Follow defined change management procedures and internal guidelines.
• Availability to support after hours on business-critical situations and scheduled tasks.
• Contributes to best practice library and mentors other team members.
• Must be able to work on multiple simultaneous tasks with limited supervision.
• Ensure requirements are being met in accordance with corporate compliance.
• Ensure proper communication to all levels of the organization.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

Bachelor’s degree in Information Technology/Information Systems or related area

Tools

Remedy

ServiceNow

SQL

ION RightAngle

Job description

Energy Transfer is seeking a Lead Specialist – IT ETRM Systems to support the ION RightAngle application and related integrations. You will work with end-users, developers, and managers to resolve issues, document designs, and facilitate upgrades.

Ideal candidates bring 8+ years in application support, strong SQL and commodity knowledge, and experience with Remedy or ServiceNow. This role requires clear communication and the ability to handle multiple tasks with minimal supervision.