Lead IT End-User Support Supervisor

Ashealthnet; Kettering (OH); Híbrido; USD 60.000 - 95.000; Jornada completa

Descripción de la vacante

Ashealthnet in Ohio is seeking a Supervisor of Technical Support Specialists to lead Tier I and mentor the team, oversee End User Services, and collaborate with leadership to improve support operations. You will manage device provisioning, deployments, and asset disposal.

You will drive process improvements, coordinate with vendors, ensure data destruction and recycling, and develop scalable solutions while maintaining strong customer service and documentation standards.

Formación

• Associates degree or equivalent experience in computer-related field.
• Experience with AD, Exchange, and Windows Server environments.
• Strong customer service, documentation and communication skills.
• Leadership experience and ability to mentor staff.

Responsabilidades

• Manage Tier I ITSD teammates and escalations; supervise two or more technicians.
• Coordinate procurement and onboarding of IT equipment and services.
• Lead enterprise-wide deployment and asset disposal efforts.
• Develop scalable solutions and improve IT processes.
• Maintain vendor relations and ensure data destruction and recycling.
• Assist in staffing, training, and performance evaluations.

Conocimientos

Leadership

Customer service

Verbal and written communication

Problem solving

Network troubleshooting

Windows administration

Educación

Associates degree in a computer-related field

Herramientas

Active Directory

Exchange Online

Windows Server

MDM (Mobile Device Management)

Descripción del empleo

Ashealthnet in Ohio is seeking a Supervisor of Technical Support Specialists to lead Tier I and mentor the team, oversee End User Services, and collaborate with leadership to improve support operations. You will manage device provisioning, deployments, and asset disposal.

You will drive process improvements, coordinate with vendors, ensure data destruction and recycling, and develop scalable solutions while maintaining strong customer service and documentation standards.