IT Support Supervisor Lead Tech & Service Excellence

Alternate Solutions Health Network; Kettering (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Alternate Solutions Health Network seeks a Supervisory IT Support Leader to guide the End User Services team. You will oversee Tier I, coordinate escalations, and drive device provisioning, onboarding, and asset management across the organization.

You will partner with leadership to implement scalable IT solutions, maintain vendor relations, and ensure data security during equipment retirement and recycling. Strong communication and certification are valued.

Qualifications

• Associates degree in a computer-related technology field or equivalent industry experience.
• Industry certifications such as CompTIA A+, N+, CCNA are valued.
• Strong leadership and customer service focus with documentation skills.

Responsibilities

• Manages all Tier I ITSD teammates and escalations.
• Resolves escalations from Tier III in supervisory capacity.
• Procures IT equipment and supplies; ensures onboarding needs.
• Oversees vendor relations and asset management processes.
• Leads enterprise-wide deployment efforts and device testing.
• Ensures timely return and disposal of equipment; data destruction.
• Drives process improvements and scalable solutions.
• Provides back-up support to the Manager, End User Services.

Skills

Leadership

Customer Service

Documentation

Communication

Network Troubleshooting

Windows Admin

Active Directory

Exchange Online

Mobile Device Management

Education

Associates degree in a computer-related technology field or equivalent industry experience

Tools

Microsoft Exchange

Active Directory

Windows Server

MDM solutions

Job description

Alternate Solutions Health Network seeks a Supervisory IT Support Leader to guide the End User Services team. You will oversee Tier I, coordinate escalations, and drive device provisioning, onboarding, and asset management across the organization.

You will partner with leadership to implement scalable IT solutions, maintain vendor relations, and ensure data security during equipment retirement and recycling. Strong communication and certification are valued.