IT Help Desk Supervisor — Lead End User Support

Alternate Solutions Health Network, LLC; Kettering (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Alternate Solutions Health Network, LLC is seeking a Supervisor of Technical Support Specialists to lead Tier I/III helpdesk operations in our Ohio facilities. You will mentor staff, design scalable IT processes, and oversee equipment lifecycle from purchase to disposal, including data destruction.

You'll collaborate with the Manager, End User Services to ensure timely device provisioning, deployment, and asset management while advancing service quality and user satisfaction across the

Qualifications

• Leadership experience preferred and ability to coach a team.
• Strong customer service and documentation skills.
• Excellent verbal and written communication abilities.
• Ability to follow predefined procedures and deliver results.
• Experience troubleshooting network and Windows environments.

Responsibilities

• Manage Tier I ITSD teammates and escalations.
• Oversee procurement and onboarding of IT equipment.
• Design, document, deploy technical solutions.
• Lead enterprise-wide deployment efforts.
• Coordinate device provisioning and asset management.
• Improve processes with scalable solutions.
• Maintain vendor relations and equipment disposal.
• Provide back-up support and coaching to staff.

Skills

Leadership

Customer service

Documentation

Verbal communication

Written communication

Troubleshooting

Windows hardware

Active Directory

Exchange Online

Windows Server

Mobile Device Management

Education

Associates degree in computer-related technology

Tools

Active Directory

Exchange Online

Windows Server

Mobile Device Management

Job description

Alternate Solutions Health Network, LLC is seeking a Supervisor of Technical Support Specialists to lead Tier I/III helpdesk operations in our Ohio facilities. You will mentor staff, design scalable IT processes, and oversee equipment lifecycle from purchase to disposal, including data destruction.

You'll collaborate with the Manager, End User Services to ensure timely device provisioning, deployment, and asset management while advancing service quality and user satisfaction across the