Lead Installation & Service Manager

Closet Factory - Jacksonville, FL; Jacksonville (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay based on experience

Growth opportunities

Paid training

Benefits available

Leadership position with significant責

Job summary

Closet Factory - Jacksonville, FL is seeking an experienced Install Manager to oversee daily installation operations and service calls in Jacksonville, FL. The role requires managing installation crews, scheduling jobs, ensuring high-quality installations, resolving customer issues, and maintaining customer satisfaction.

Responsibilities include supervising crews, reviewing job drawings, tracking labor hours and profitability, and coordinating service work.

Qualifications

• Required: Previous management experience.
• Required: Previous installation experience.
• Experience managing installation crews or field service teams.
• Strong organizational and scheduling skills.
• Excellent communication and customer service skills.
• Ability to read drawings and installation plans.
• Strong problem solving and decision making skills.
• Comfortable managing multiple crews and jobs simultaneously.
• Ability to work in a fast paced environment.
• Valid driver’s license and reliable transportation.
• Ability to visit job-sites and assist with installation and service troubleshooting when needed.

Responsibilities

• Manage and schedule installation crews.
• Review jobs prior to installation to ensure materials, drawings, and hardware are correct.
• Manage installer performance, productivity, attendance, and quality.
• Perform jobsite inspections and quality control checks.
• Troubleshoot installation issues and coordinate solutions.
• Manage manager services, including service calls, repairs, adjustments, warranty work, and customer follow up.
• Schedule and assign service work based on urgency and technician availability.
• Communicate with customers regarding installation schedules, delays, service issues, and concerns.
• Handle customer complaints and resolve issues professionally.
• Coordinate reworks and service calls to ensure issues are resolved quickly and correctly.
• Track installation and service completion, labor hours, and job profitability.
• Train and develop installation and service team members.
• Ensure installers follow company installation standards and safety procedures.
• Work closely with production and warehouse teams to ensure jobs are ready for installation.
• Identify recurring installation and service issues and implement process improvements.

Skills

Management experience

Installation experience

Crew management

Scheduling

Customer service

Reading drawings

Problem solving

Fast-paced environment

Driver’s license

Site visits

Tools

Reading drawings

Job description

Closet Factory - Jacksonville, FL is seeking an experienced Install Manager to oversee daily installation operations and service calls in Jacksonville, FL. The role requires managing installation crews, scheduling jobs, ensuring high-quality installations, resolving customer issues, and maintaining customer satisfaction.

Responsibilities include supervising crews, reviewing job drawings, tracking labor hours and profitability, and coordinating service work.