Lead Installations Manager — Build a High-Impact Team

Renuity; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance

Paid time off and holidays

401(k) with company match

Opportunity to lead and grow a high‑pe

Job summary

Closet America in Landover, MD is seeking an Installation Manager to lead our installation team and drive an exceptional customer experience in the DMV area. You will oversee installers, scheduling, fleet operations, quality, and day-to-day execution to impact team performance and service quality.

This hands-on leadership role requires coaching, performance reviews, and the ability to balance safety, efficiency, and customer outcomes while growing a high-performing installation operation.

Qualifications

• 5+ years of leadership or management experience.
• Experience in home improvement, installation, construction, closets, or a related industry.
• Strong organizational and problem-solving skills.
• A hands-on leader who knows how to hold teams accountable while developing people.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication and customer-service skills.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Lead, coach, and develop a team of installation professionals.
• Oversee daily installation schedules, staffing, and job assignments.
• Ensure installations are completed safely, efficiently, and to company standards.
• Monitor quality, productivity, completion rates, and customer satisfaction.
• Resolve escalated installation and customer issues.
• Partner with Customer Service and Operations to optimize scheduling and resources.
• Conduct ride-alongs, quality audits, and performance reviews.
• Manage installer payroll, bonuses, and performance metrics.
• Oversee fleet maintenance and daily vehicle readiness.
• Identify training needs and help build a high-performing installation team.

Skills

Leadership

Organizational skills

Problem-solving

Customer service

Communication

Prioritization

Education

Bachelor's degree or equivalent

Job description

Closet America in Landover, MD is seeking an Installation Manager to lead our installation team and drive an exceptional customer experience in the DMV area. You will oversee installers, scheduling, fleet operations, quality, and day-to-day execution to impact team performance and service quality.

This hands-on leadership role requires coaching, performance reviews, and the ability to balance safety, efficiency, and customer outcomes while growing a high-performing installation operation.