Installation Manager - Lead Teams, Scheduling & Quality

Renuity; Washington; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

401(k) with company match

Job summary

Closet America in Landover, MD is seeking an experienced Installation Manager to lead the installation team and deliver an exceptional customer experience. This hands-on leadership role oversees installers, scheduling, fleet operations, quality, and day-to-day execution to positively impact team performance and customer satisfaction.

You will manage payroll and bonuses, conduct quality audits, and collaborate with Customer Service to optimize resources.

Qualifications

• 5+ years of leadership or management experience
• Experience in home improvement, installation, construction, closets, or related industry
• Strong organizational and problem-solving skills
• Hands-on leader who holds teams accountable while developing people
• Ability to manage competing priorities in a fast-paced environment
• Strong communication and customer-service skills
• Bachelor’s degree or equivalent combination of education and experience

Responsibilities

• Lead, coach, and develop a team of installation professionals
• Oversee daily installation schedules, staffing, and job assignments
• Ensure installations are completed safely, efficiently, and to company standards
• Monitor quality, productivity, completion rates, and customer satisfaction
• Resolve escalated installation and customer issues
• Partner with Customer Service and Operations to optimize scheduling and resources
• Conduct ride-alongs, quality audits, and performance reviews
• Manage installer payroll, bonuses, and performance metrics
• Oversee fleet maintenance and daily vehicle readiness
• Identify training needs and build a high-performing installation team

Skills

Leadership

Installation/Construction

Organizational skills

People development

Communication

Education

Bachelor’s degree or equivalent

Job description

Closet America in Landover, MD is seeking an experienced Installation Manager to lead the installation team and deliver an exceptional customer experience. This hands-on leadership role oversees installers, scheduling, fleet operations, quality, and day-to-day execution to positively impact team performance and customer satisfaction.

You will manage payroll and bonuses, conduct quality audits, and collaborate with Customer Service to optimize resources.