Installation Operations Manager

Closet Factory of San Carlos, CA; Jacksonville (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive pay based on experience

Growth opportunities

Paid training

Benefits available

Fast growing company

Leadership position with significant责任

Job summary

Closet Factory seeks an experienced Install Manager to oversee daily installation operations, service calls, and customer satisfaction. You will manage installation crews, review jobs for accuracy, coordinate scheduling, and ensure high-quality installations with a strong focus on process improvements.

The role requires strong leadership, organizational skills, and the ability to read installation drawings.

Qualifications

• Must have previous management experience.
• Must have installation experience.
• Experience managing installation crews or field service teams.
• Strong organizational and scheduling skills.
• Excellent communication and customer service skills.
• Ability to read drawings and installation plans.
• Strong problem solving and decision making skills.
• Able to work with multiple crews and jobs simultaneously.
• Valid driver’s license and reliable transportation.
• Willing to visit job-sites for troubleshooting.

Responsibilities

• Manage and schedule installation crews.
• Review jobs prior to installation to ensure materials, drawings, and hardware are correct.
• Manage installer performance, productivity, attendance, and quality.
• Perform jobsite inspections and quality control checks.
• Troubleshoot installation issues and coordinate solutions.
• Manage manager services, including service calls, repairs, adjustments, warranty work, and customer follow up.
• Schedule and assign service work based on urgency and technician availability.
• Communicate with customers regarding installation schedules, delays, service issues, and concerns.
• Handle customer complaints and resolve issues professionally.
• Coordinate reworks and service calls to ensure issues are resolved quickly and correctly.
• Track installation and service completion, labor hours, and job profitability.
• Train and develop installation and service team members.
• Ensure installers follow company installation standards and safety procedures.
• Work closely with production and warehouse teams to ensure jobs are ready for installation.
• Identify recurring installation and service issues and implement process improvements.

Skills

Management experience

Installation experience

Crew management

Scheduling

Customer service

Reading drawings

Problem solving

Multiple crews

Driver's license

Visit job sites

Job description

Closet Factory seeks an experienced Install Manager to oversee daily installation operations, service calls, and customer satisfaction. You will manage installation crews, review jobs for accuracy, coordinate scheduling, and ensure high-quality installations with a strong focus on process improvements.

The role requires strong leadership, organizational skills, and the ability to read installation drawings.