Installation Manager - Lead & Elevate Home Installations

Renuity, LLC; Landover, Northern (MD, KY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance

Paid time off and holidays

401(k) with company match

Career growth opportunities

Job summary

Closet America in Landover, MD is seeking an Installation Manager to lead our installation team and deliver an exceptional customer experience. This hands-on role oversees installers, scheduling, fleet operations, quality, and day-to-day execution.

You will shape team performance, customer satisfaction, and growth of the installation operation while coaching staff and managing payroll, bonuses, and metrics.

Qualifications

• 5+ years of leadership or management experience.
• Experience in home improvement, installation, construction, closets, or a related industry.
• Strong organizational and problem-solving skills.
• A hands-on leader who holds teams accountable while developing people.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication and customer-service skills.
• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Lead, coach, and develop a team of installation professionals.
• Oversee daily installation schedules, staffing, and job assignments.
• Ensure installations are completed safely, efficiently, and to company standards.
• Monitor quality, productivity, completion rates, and customer satisfaction.
• Resolve escalated installation and customer issues.
• Partner with Customer Service and Operations to optimize scheduling and resources.
• Conduct ride-alongs, quality audits, and performance reviews.
• Manage installer payroll, bonuses, and performance metrics.
• Oversee fleet maintenance and daily vehicle readiness.
• Identify training needs and help build a high-performing installation team.

Skills

Leadership/Management

Installation background

Organizational skills

Communication

Education

Bachelor’s degree or equivalent

Job description

Closet America in Landover, MD is seeking an Installation Manager to lead our installation team and deliver an exceptional customer experience. This hands-on role oversees installers, scheduling, fleet operations, quality, and day-to-day execution.

You will shape team performance, customer satisfaction, and growth of the installation operation while coaching staff and managing payroll, bonuses, and metrics.