Lead Inside Sales & Customer Service | Operations Architect

Crete Solutions LLC; Charlotte (NC); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Career growth opportunities

Company Paid Life Insurance

Job summary

Crete Solutions is a growing ready-mix concrete supplier seeking a hands-on people leader to run the inside sales and customer service team. You will connect customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This role requires developing people, taking ownership, and improving how we serve our customers in a fast-paced environment. You will drive operational excellence and strong teamwork daily.

Qualifications

• Experience in logistics, transportation, construction, manufacturing, operations, customer service, or a related field.
• Customer-first mindset with strong operational judgment.
• Strong, proactive communication skills with customers, employees, and leaders.
• Ability to prioritize and make sound decisions in a fast-paced environment.
• Proactive ownership mindset to improve processes.
• Proficiency with Microsoft Office and logistics or dispatch software.
• Ready-mix experience is a plus, but leadership and initiative matter.

Responsibilities

• Lead, coach, and develop the inside sales and customer service team.
• Coordinate daily schedules balancing customer needs, production capacity, and fleet efficiency.
• Partner with sales, plant operations, drivers, and quality control to keep daily operations moving.
• Build strong customer relationships through proactive communication and excellent service.
• Anticipate challenges and solve problems quickly as priorities shift.
• Improve scheduling, communication, efficiency, and the customer experience.
• Help strengthen our processes as we grow.
• Promote accountability, teamwork, and operational excellence.

Skills

Leadership

Customer service

Operations management

Scheduling

Communication

Problem solving

Team development

Microsoft Office

Tools

Dispatch software

Logistics software

Microsoft Office

Job description

Crete Solutions is a growing ready-mix concrete supplier seeking a hands-on people leader to run the inside sales and customer service team. You will connect customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This role requires developing people, taking ownership, and improving how we serve our customers in a fast-paced environment. You will drive operational excellence and strong teamwork daily.