Inside Sales/Customer Service Manager

Crete Solutions LLC; Charlotte (NC); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Career growth opportunities

Company Paid Life Insurance

Job summary

Crete Solutions is a growing ready-mix concrete supplier seeking a hands-on people leader to run the inside sales and customer service team. You will connect customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This role requires developing people, taking ownership, and improving how we serve our customers in a fast-paced environment. You will drive operational excellence and strong teamwork daily.

Qualifications

• Experience in logistics, transportation, construction, manufacturing, operations, customer service, or a related field.
• Customer-first mindset with strong operational judgment.
• Strong, proactive communication skills with customers, employees, and leaders.
• Ability to prioritize and make sound decisions in a fast-paced environment.
• Proactive ownership mindset to improve processes.
• Proficiency with Microsoft Office and logistics or dispatch software.
• Ready-mix experience is a plus, but leadership and initiative matter.

Responsibilities

• Lead, coach, and develop the inside sales and customer service team.
• Coordinate daily schedules balancing customer needs, production capacity, and fleet efficiency.
• Partner with sales, plant operations, drivers, and quality control to keep daily operations moving.
• Build strong customer relationships through proactive communication and excellent service.
• Anticipate challenges and solve problems quickly as priorities shift.
• Improve scheduling, communication, efficiency, and the customer experience.
• Help strengthen our processes as we grow.
• Promote accountability, teamwork, and operational excellence.

Skills

Leadership

Customer service

Operations management

Scheduling

Communication

Problem solving

Team development

Microsoft Office

Tools

Dispatch software

Logistics software

Microsoft Office

Job description

Build Relationships. Drive Operations. Make an Impact.

Crete Solutions is a growing ready-mix concrete supplier focused on exceptional service and efficient operations. We're looking for a people leader who can build relationships, solve problems, and develop a strong team.

You’ll lead our inside sales and customer service team while connecting customers, sales, drivers, quality control, and plant operations to keep orders and deliveries running smoothly.

This is a hands-on leadership role for someone ready to take ownership, develop people, and improve how we serve our customers.

What You’ll Do

• Lead, coach, and develop the inside sales and customer service team.
• Coordinate daily schedules while balancing customer needs, production capacity, and fleet efficiency.
• Partner with sales, plant operations, drivers, and quality control to keep daily operations moving.
• Build strong customer relationships through proactive communication and excellent service.
• Anticipate challenges and solve problems quickly as priorities shift.
• Improve scheduling, communication, efficiency, and the customer experience.
• Help strengthen our inside sales and customer service processes as we grow.
• Promote accountability, teamwork, and operational excellence.

What We’re Looking For

• Experience in logistics, transportation, construction, manufacturing, operations, customer service, or a related field.
• A customer-first mindset with strong operational judgment.
• Strong, proactive communication skills with customers, employees, and leaders.
• Ability to prioritize and make sound decisions in a fast-paced environment.
• A proactive, ownership-mindful approach to improving processes.
• Proficiency with Microsoft Office and logistics or dispatch software.
• Ready-mix experience is a plus, but strong leadership, initiative, and the ability to learn matter just as much.

Why Crete Solutions?

We invest in people who want to grow with us and make an impact.

If you want your ideas and leadership to make a difference, we'd love to meet you.

Benefits

• Competitive compensation based on experience
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• 401(k) with Company Match
• Paid Time Off
• Career growth and advancement opportunities
• Supportive, team-oriented culture