Lead Inpatient Administrative Coordinator

The General Hospital Corporation; Boston (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

The General Hospital Corporation is seeking a Lead Inpatient Administrative Coordinator (IAC) to support day-to-day operations of inpatient teams across General Medicine, Cardiology, and Oncology. You will partner with physicians, residents, APPs, nurses, case managers, and care teams to streamline admissions, discharges, and follow-up care.

You will lead the IAC team, supervise staff, manage schedules, and help maintain HIPAA-compliant confidentiality while improving throughput and reducing

Qualifications

• Associate's degree in Healthcare Administration required; Bachelor's degree preferred.
• 3-5 years of experience working in a healthcare setting.
• 2-3 years of leadership or supervisory experience.
• Strong leadership and team management skills, with the ability to support and collaborate with others.
• Excellent communication, interpersonal, and teamwork skills.
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced, high-volume environment.
• Strong time management skills and the ability to work independently.
• Comfort learning and navigating multiple computer systems and complex workflows

Responsibilities

• Support inpatient clinical teams across General Medicine, Cardiology, and Oncology.
• Coordinate patient admissions and discharges to ensure timely care.
• Schedule infusions, tests, and follow-up visits within discharge timelines.
• Lead and mentor the IAC team to promote efficient workflows and high-quality care.
• Maintain patient confidentiality per HIPAA guidelines.
• Build strong relationships with physicians, residents, APPs, nurses, case managers, and operations staff.

Skills

Healthcare Administration

Leadership

Communication

Team Management

Time Management

Education

Associate's degree in Healthcare Administration

Bachelor's degree preferred

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make an Impact in Inpatient Care

As a Lead Inpatient Administrative Coordinator (IAC), you'll play an important role in supporting the day-to-day operations of our inpatient clinical teams. You'll partner closely with physicians, residents, advanced practice providers (APPs), nurses, case managers, and other care team members across General Medicine, Cardiology, and Oncology.

This role combines patient care coordination, administrative expertise, and team leadership. You'll help streamline admissions and discharges, coordinate follow-up care, reduce administrative burden on clinical teams, and lead the IAC team in delivering efficient, responsive support.

If you're highly organized, proactive, and enjoy bringing people and processes together in a fast-paced healthcare environment, this could be a great opportunity to make an impact.

What You'll Do

Support Patient Care & Throughput

• Support inpatient clinical teams across General Medicine, Cardiology, and Oncology.
• Request medical records from outside hospitals, including imaging, pathology slides, cardiac echoes, and other documentation.
• Obtain and upload imaging from outside facilities.
• Coordinate medication lists, methadone dosing information, and facility paperwork with outside pharmacies and facilities.
• Submit medication prior authorizations and partner with the outpatient pharmacy on medication price checks.
• Participate in interdisciplinary team rounds when feasible.
• Proactively connect with residents and APPs to address daily administrative needs.
• Schedule infusions, transfusions, office visits, and other services within appropriate timeframes before discharge.

Coordinate Safe Transitions of Care

• Schedule post-discharge follow-up appointments to help patients transition from inpatient to outpatient care.
• Develop a working knowledge of public and private insurance coverage for inpatient and ambulatory services and medications.
• Initiate medication prior authorizations and price checks before discharge.
• Facilitate specialty pharmacy requests and coordinate timely medication delivery.
• Troubleshoot scheduling challenges and elevate concerns when gaps in follow-up care arise.

Lead & Develop the IAC Team

• Supervise, mentor, and support IAC staff.
• Oversee daily operations to promote efficient workflows and high-quality patient care.
• Manage staff scheduling, timecards, sick calls, and restaffing needs.
• Contribute to annual performance evaluations for IAC team members.
• Partner with IACs and healthcare providers to address escalations, concerns, and feedback.
• Support policies and procedures designed to strengthen operational efficiency and consistency.
• Assist with onboarding, training, and ongoing education for IAC staff.
• Coordinate and facilitate weekly IAC staff meetings.
• Respond to leadership inquiries and ongoing operational needs.
• Provide training and presentations to care providers, key stakeholders, and leadership.

Keep Daily Operations Running Smoothly

• Perform administrative and clerical duties that support clinical services.
• Provide cross-coverage for other team members as needed.
• Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
• Build strong working relationships with physicians, residents, APPs, operations associates, nurses, case managers, and other members of the care team.
• Support additional administrative responsibilities as needed.

Why Your Work Matters

In this role, you'll help reduce administrative burden for clinical teams, support efficient patient discharges, improve coordination of follow-up care, and provide leadership to the IAC team. Your work will help keep complex inpatient operations moving while supporting a positive experience for both patients and care teams.

Qualifications

What You'll Bring

• Associate's degree in Healthcare Administration required; Bachelor's degree preferred.
• 3-5 years of experience working in a healthcare setting.
• 2-3 years of leadership or supervisory experience.
• Strong leadership and team management skills , with the ability to support and collaborate with others.
• Excellent communication, interpersonal, and teamwork skills .
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced, high-volume environment.
• Strong time management skills and the ability to work independently.
• Comfort learning and navigating multiple computer systems and complex workflows