Inpatient Administrative Coordinator

Mass General Brigham; Boston (MA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Retirement plans

Paid time off

Job summary

Mass General Brigham is seeking a Lead Inpatient Administrative Coordinator (IAC) to ensure smooth inpatient operations across General Medicine, Cardiology, and Oncology. You will coordinate admissions, discharges, and post-discharge care while leading the IAC team and improving workflows in a fast-paced clinical setting.

You will work with APPs, physicians, residents, nurses, and case managers to optimize throughput, while overseeing scheduling, training, and daily operations to support

Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 3-5 years of experience working in a healthcare setting.
• 2-3 years of leadership or supervisory experience.
• Strong leadership, team management, communication, and interpersonal skills.
• Ability to prioritize, multitask, and manage competing demands in a fast-paced, high-volume environment.
• Proficiency with electronic health record systems and standard office software; EPIC experience preferred.
• Strong technical aptitude and ability to learn multiple complex systems.
• Knowledge of medical terminology, billing and coding processes, and HIPAA confidentiality.
• Collaborative, solutions-focused approach with willingness to learn and identify improvement opportunities.

Responsibilities

• Support clinical teams across General Medicine, Cardiology, and Oncology.
• Coordinate patient admissions, discharges, and post-discharge care workflows.
• Lead and mentor the IAC staff; oversee daily operations and staffing needs.
• Manage timecards, staff scheduling, and performance evaluations.
• Troubleshoot escalations and plan staff meetings; deliver trainings and presentations.

Skills

Leadership

Communication

Time management

Organizational skills

HIPAA knowledge

Education

Associate’s degree

Bachelor’s degree preferred

Tools

EPIC

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make an Impact in Inpatient Care

At Mass General Brigham, our teams work together to advance patient care, research, teaching, and community service. As a not-for-profit healthcare system, we bring together clinical, administrative, technical, and research professionals who share a commitment to delivering exceptional care.

As a Lead Inpatient Administrative Coordinator (IAC), you’ll play an important role in keeping our inpatient clinical operations running smoothly. Working alongside advanced practice providers (APPs), physicians, residents, nurses, case managers, and other members of the care team, you’ll help coordinate admissions, discharges, and post-discharge care across General Medicine, Cardiology, and Oncology.

In this lead role, you’ll also provide day-to-day leadership to the IAC team, helping ensure efficient workflows, strong communication, and high-quality support for patients and care teams. This is an excellent opportunity for a proactive, highly organized professional who thrives in a fast-paced clinical environment and enjoys both team leadership and operational coordination.

What You’ll Do

Support Patient Care & Throughput

• Support clinical teams across General Medicine, Cardiology, and Oncology.
• Request medical records from outside hospitals, including imaging, pathology slides, cardiac echoes, and other documentation.
• Obtain and upload imaging from outside facilities.
• Coordinate medication lists, methadone dosing information, and facility paperwork with outside pharmacies and facilities.
• Submit and coordinate medication prior authorizations and partner with the outpatient pharmacy on medication price checks.
• Participate in interdisciplinary team rounds when feasible.
• Proactively connect with residents and APPs to address daily administrative needs.
• Schedule infusions, transfusions, office visits, and other services within the appropriate timeframe before discharge.

Help Patients Transition from Inpatient to Outpatient Care

• Coordinate post-discharge follow-up appointments.
• Develop a working knowledge of public and private insurance coverage for inpatient and ambulatory services and medications.
• Initiate medication prior authorizations and price checks to support completion before discharge.
• Facilitate specialty pharmacy requests and coordinate timely medication delivery.
• Troubleshoot scheduling challenges within a complex healthcare system and elevate concerns when there are gaps in follow-up care.

Lead & Support the IAC Team

• Supervise, mentor, and support IAC staff.
• Oversee daily operations to promote efficient workflows and high-quality patient care.
• Manage timecards, staff scheduling, sick calls, and restaffing needs.
• Contribute to annual performance evaluations for IAC staff.
• Partner with IACs and healthcare providers to troubleshoot escalations, concerns, and feedback.
• Implement and maintain policies and procedures that support operational efficiency.
• Assist with onboarding, training, and ongoing education for IAC staff.
• Respond to leadership inquiries and ongoing operational questions or concerns.
• Plan and facilitate weekly IAC staff meetings.
• Deliver training and presentations to care providers, key stakeholders, and leadership.

Keep Daily Operations Running Smoothly

• Perform administrative and clerical duties supporting clinical services.
• Provide cross-coverage for other team members as needed.
• Protect patient confidentiality and privacy in accordance with HIPAA requirements.
• Build collaborative relationships with physicians, residents, APPs, operations associates, nurses, case managers, and other members of the care team.
• Support additional administrative responsibilities as assigned.

Why This Role Matters

In this position, you’ll help reduce administrative burden on clinical teams, support more efficient discharges, and improve coordination between inpatient and outpatient care. You’ll also have the opportunity to lead and develop a team while working closely with healthcare professionals across multiple specialties.

Qualifications

What You’ll Need

• Associate’s degree required; Bachelor’s degree preferred. Relevant experience may be considered in lieu of a degree.
• 3-5 years of experience working in a healthcare setting.
• 2-3 years of leadership or supervisory experience.
• Strong leadership, team management, communication, and interpersonal skills.
• Ability to prioritize, multitask, and manage competing demands in a fast-paced, high-volume environment.
• Strong time management and organizational skills , with the ability to work independently and proactively.
• Proficiency with electronic health record systems and standard office software ; EPIC experience preferred.
• Strong technical aptitude with the ability to learn and navigate multiple complex systems.
• Knowledge of medical terminology, billing and coding processes, and HIPAA confidentiality and privacy requirements.
• A collaborative, solutions-focused approach with a willingness to learn, identify trends, and recognize opportunities for improvement.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

Remote Type

Onsite

Work Location

90 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.73 - $31.02/Hourly

Grade

5

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.