Lead Inpatient Administrative Coordinator

1200 The General Hospital Corporation; Boston (MA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Retirement plans

Paid time off

Job summary

Mass General Brigham is hiring a Lead Inpatient Administrative Coordinator to support day-to-day operations for inpatient clinical teams, coordinating admissions, discharges, and follow-up care. You will lead the IAC team, mentor staff, and ensure efficient workflows across General Medicine, Cardiology, and Oncology.

You will partner with physicians, residents, APPs, nurses, and case managers to streamline processes, coordinate care transitions, and improve patient experiences in a fast-paced

Qualifications

• Associate’s degree in Healthcare Administration required; Bachelor’s degree preferred.
• 3–5 years of experience in a healthcare setting.
• 2–3 years of leadership or supervisory experience.
• Excellent communication, interpersonal, and teamwork skills.
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced, high-volume environment.

Responsibilities

• Support inpatient clinical teams across General Medicine, Cardiology, and Oncology.
• Request medical records from outside hospitals, including imaging, pathology slides, and other documentation.
• Obtain and upload imaging from outside facilities.
• Coordinate medication lists and provider paperwork with outside pharmacies and facilities.
• Submit medication prior authorizations and assist with price checks.

Skills

Leadership

Communication

Organization

Team management

Time management

Independent work

Education

Associate's degree in Healthcare Administration

Bachelor's degree preferred

Tools

EPIC EMR

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make an Impact in Inpatient Care As a Lead Inpatient Administrative Coordinator (IAC), you’ll play an important role in supporting the day-to-day operations of our inpatient clinical teams. You’ll partner closely with physicians, residents, advanced practice providers (APPs), nurses, case managers, and other care team members across General Medicine, Cardiology, and Oncology. This role combines patient care coordination, administrative expertise, and team leadership. You’ll help streamline admissions and discharges, coordinate follow-up care, reduce administrative burden on clinical teams, and lead the IAC team in delivering efficient, responsive support. If you’re highly organized, proactive, and enjoy bringing people and processes together in a fast-paced healthcare environment, this could be a great opportunity to make an impact.

What You’ll Do

Support Patient Care & Throughput

• Support inpatient clinical teams across General Medicine, Cardiology, and Oncology.
• Request medical records from outside hospitals, including imaging, pathology slides, cardiac echoes, and other documentation.
• Obtain and upload imaging from outside facilities.
• Coordinate medication lists, methadone dosing information, and facility paperwork with outside pharmacies and facilities.
• Submit medication prior authorizations and partner with the outpatient pharmacy on medication price checks.
• Participate in interdisciplinary team rounds when feasible.
• Proactively connect with residents and APPs to address daily administrative needs.
• Schedule infusions, transfusions, office visits, and other services within appropriate timeframes before discharge.

Coordinate Safe Transitions of Care

• Schedule post-discharge follow-up appointments to help patients transition from inpatient to outpatient care.
• Develop a working knowledge of public and private insurance coverage for inpatient and ambulatory services and medications.
• Initiate medication prior authorizations and price checks before discharge.
• Facilitate specialty pharmacy requests and coordinate timely medication delivery.
• Troubleshoot scheduling challenges and elevate concerns when gaps in follow-up care arise.

Lead & Develop the IAC Team

• Supervise, mentor, and support IAC staff.
• Oversee daily operations to promote efficient workflows and high-quality patient care.
• Manage staff scheduling, timecards, sick calls, and restaffing needs.
• Contribute to annual performance evaluations for IAC team members.
• Partner with IACs and healthcare providers to address escalations, concerns, and feedback.
• Support policies and procedures designed to strengthen operational efficiency and consistency.
• Assist with onboarding, training, and ongoing education for IAC staff.
• Coordinate and facilitate weekly IAC staff meetings.
• Respond to leadership inquiries and ongoing operational needs.
• Provide training and presentations to care providers, key stakeholders, and leadership.

Keep Daily Operations Running Smoothly

• Perform administrative and clerical duties that support clinical services.
• Provide cross-coverage for other team members as needed.
• Maintain patient confidentiality and privacy in accordance with HIPAA guidelines.
• Build strong working relationships with physicians, residents, APPs, operations associates, nurses, case managers, and other members of the care team.
• Support additional administrative responsibilities as needed.

Why Your Work Matters

In this role, you’ll help reduce administrative burden for clinical teams, support efficient patient discharges, improve coordination of follow-up care, and provide leadership to the IAC team. Your work will help keep complex inpatient operations moving while supporting a positive experience for both patients and care teams.

Qualifications

• Associate’s degree in Healthcare Administration required; Bachelor’s degree preferred.
• 3–5 years of experience working in a healthcare setting.
• 2–3 years of leadership or supervisory experience.
• Strong leadership and team management skills, with the ability to support and collaborate with others.
• Excellent communication, interpersonal, and teamwork skills.
• Ability to organize, prioritize, and manage multiple responsibilities in a fast-paced, high-volume environment.
• Strong time management skills and the ability to work independently.
• Comfort learning and navigating multiple computer systems and complex workflows.
• Experience with EPIC electronic medical records preferred.
• Knowledge of HIPAA confidentiality and privacy requirements.
• A proactive mindset with a willingness to learn, identify trends, and recognize opportunities for improvement.

Additional Job Details (if applicable)

• Why Join Mass General Brigham? Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
• Grow your career through professional development and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.
• Remote Type Onsite
• Work Location 90 Blossom Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $21.73 - $31.02/Hourly Grade 5
• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
• The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
• In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.