Lead Income Maintenance Trainer & QA Specialist

Craven County; New Bern (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Craven County is seeking a trainer for the Income Maintenance unit to teach staff about NC FAST and related eligibility processes. The role includes second party reviews, coaching, and ensuring accurate, compliant work across IMC programs.

The position emphasizes mentoring, data accuracy, and effective use of information systems, with responsibilities spanning training plan development and performance monitoring.

Qualifications

• Interprets and applies regulations to ensure accurate eligibility determinations.
• Oversees intake, assessment, and eligibility processes; ensures timely data entry.
• Conducts training for staff and provides feedback for continuous improvement.
• Proficiency in using information systems and software for case management.

Responsibilities

• Develops training plans and delivers coaching to staff.
• Monitors trainee progress and reports to leadership.
• Serves as lead worker and provides coverage for vacant IMC positions.
• Ensures compliance with state, county, and federal regulations.

Skills

Training & mentoring

Policy interpretation

Data entry & information systems

Analytical thinking

Job description

Craven County is seeking a trainer for the Income Maintenance unit to teach staff about NC FAST and related eligibility processes. The role includes second party reviews, coaching, and ensuring accurate, compliant work across IMC programs.

The position emphasizes mentoring, data accuracy, and effective use of information systems, with responsibilities spanning training plan development and performance monitoring.