Lead Income Maintenance Caseworker – Training & QA

Support New Bern LLC; New Bern (NC); On-site; USD 49,000 - 60,000; Full time

Job summary

Craven County Government in New Bern, NC is hiring an Income Maintenance Caseworker II/III to train staff on the NC FAST system and supervise eligibility processes.

The role includes interpreting regulations, overseeing intake and assessments, and mentoring colleagues to ensure accurate benefits determinations.

This full-time position offers a stable salary of $54,159 per year with opportunities to lead compliance initiatives and contribute to public assistance programs.

Qualifications

• Two years of experience as an IMC Worker or an equivalent combination of training and experience.

Responsibilities

• Interprets and applies county, state, and federal regulations to ensure accurate eligibility determinations and case management practices.
• Oversees intake, assessment, and eligibility processes; ensures timely entry of client information and documentation.
• Provides training for staff in policy, interviews and assessments; summarizes and interprets findings to inform eligibility decisions.
• Develops training plans, delivers coaching, and monitors performance to ensure service quality and compliance.
• Engages, mentors, and teaches staff the skills needed to perform assigned tasks, including computer systems and software.

Job description

Craven County Government in New Bern, NC is hiring an Income Maintenance Caseworker II/III to train staff on the NC FAST system and supervise eligibility processes.

The role includes interpreting regulations, overseeing intake and assessments, and mentoring colleagues to ensure accurate benefits determinations.

This full-time position offers a stable salary of $54,159 per year with opportunities to lead compliance initiatives and contribute to public assistance programs.