Income Maintenance Caseworker III

Support New Bern LLC; New Bern (NC); On-site; USD 49,000 - 60,000; Full time

Job summary

Craven County Government in New Bern, NC is hiring an Income Maintenance Caseworker II/III to train staff on the NC FAST system and supervise eligibility processes.

The role includes interpreting regulations, overseeing intake and assessments, and mentoring colleagues to ensure accurate benefits determinations.

This full-time position offers a stable salary of $54,159 per year with opportunities to lead compliance initiatives and contribute to public assistance programs.

Qualifications

• Two years of experience as an IMC Worker or an equivalent combination of training and experience.

Responsibilities

• Interprets and applies county, state, and federal regulations to ensure accurate eligibility determinations and case management practices.
• Oversees intake, assessment, and eligibility processes; ensures timely entry of client information and documentation.
• Provides training for staff in policy, interviews and assessments; summarizes and interprets findings to inform eligibility decisions.
• Develops training plans, delivers coaching, and monitors performance to ensure service quality and compliance.
• Engages, mentors, and teaches staff the skills needed to perform assigned tasks, including computer systems and software.

Job description

Income Maintenance Caseworker IIIFull-Time Skilled Trades & Services Verified Open • 9d ago# Income Maintenance Caseworker III Craven County Government New Bern, NC $54,159.00 Annually## Position Overview & RequirementsThis position is responsible for the training of other caseworkers in the Income Maintenance unit to the public assistance program in which they will be working in. This position provide training for new and existing staff as related to implementation and ongoing use of the NC FAST computer system in which the majority of Income Maintenance Programs will be located. This position also is required to second party review records to ensure that work in the public assistance programs is performed accurately. This position is required to second party review the volume set forth by the state of North Carolina. This position could be subject to review a higher volume than this depending on issues that arise or due to directives received from management or the State of North Carolina. Based upon the findings of these reviews recommendations will be made based on findings to that workers Supervisor as well as the Income Maintenance Administrator. This position is crucial in the administration and provision of public assistance programs to those in Craven County. **Eligibility, Training and Quality Assurance*** Interprets and applies county, state, and federal regulations, policies, and procedures to ensure accurate eligibility determinations and case management practices.* Maintains compliance according to state and county policy.* Consolidates case information, maintains records, and prepares required reports to meet agency standards.* Oversees intake, assessment, and eligibility processes; ensures timely and accurate entry of client information and documentation using information systems.* Conducts training for staff in policy, interviews and assessments; summarizes and interprets findings to inform eligibility decisions.* Evaluates and resolves client complaints; provides feedback and corrective action needs to caseworkers.* Utilizes information technology to compute complex calculations (including percentages, addition, subtraction, division, and multiplication) required for eligibility and benefits.* Ensures accurate data entry, documentation, and system utilization; troubleshoots system issues and supports staff in effective software use.* Applies analytical thinking and deductive reasoning to review cases, identifies trends, and makes sound judgments to improve program outcomes.* Provides effective day-to-day assistance of Income Maintenance staff, serving in the role of lead worker.* Engages, mentors, and teaches staff the skills needed to perform assigned tasks, including the proficient use of computer systems and software.* Develops training plans, delivers coaching, and monitors performance to ensure service quality and compliance.* Communicates complex information clearly and professionally—verbally and in writing—to clients, staff, supervisors, and external partners.* Establishes and maintains positive, effective working relationships with staff.* Tracks progress and outcomes of trainees to meet agency goals and performance standards.* Provides regular feedback to leadership.* Provides coverage for vacant caseworker positions in the Income Maintenance Programs; includes all functions of IMC II level staff -interviews clients and/or collateral contacts to gather information, to secure medical, work history, and other income information, and to determine need and eligibility for human services. Verifies information and investigates discrepancies. Updating new client information into the system as provided by the client. Completes applications and recertifications.* Maintains cases designated as “relative” cases.**Miscellaneous*** Participates in Emergency Management duties as required by Craven County and the State of North Carolina.* Performs other duties as assigned by the Supervisor, Income Maintenance Administrator and Director.Two years of experience as an IMC Worker; or an equivalent combination of training and experience. Other appropriate combinations of education and experience will be consi...**Published Compensation / Pay Range:** $54,159.00 Annually*Verified & synced from the Craven County Government Career Portal by Support New Bern.*### Apply for this PositionSubmit your application directly with **Craven County Government**.Apply on Official Portal #### Job Summary* **Employer:** Craven County Government* **Location:** New Bern, NC* **Job Type:** Full-Time* **Category:** Skilled Trades & Services* **Compensation:** $54,159.00 Annually* **Status:** 9 days ago • Verified Active Nov 14* **Source:** Craven County Government Career Portal