Lead Incident Response Coordinator: Cross-Domain Command

EY; New Orleans (LA); Hybrid; USD 105,000 - 192,000; Full time

Job summary

EY leads as Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications, tracks restoration actions, and helps ensure timely service restoration while maintaining accountability and stakeholder awareness.

Qualifications

• Bachelor's degree in Information Technology, Cybersecurity, Engineering, Business, or equivalent experience preferred.
• 6+ years of experience in incident management, operations coordination, cybersecurity operations, infrastructure operations, service management, or technical delivery roles.
• Experience coordinating incidents, escalations, major operational events, or cross-functional response activities.
• Strong communication, facilitation, documentation, prioritization, and decision-support skills.

Responsibilities

• Lead incident command and coordination for incidents and major operational events requiring cross-functional response.
• Establish incident command structure, response rhythm, and clear ownership during active incidents.
• Coordinate response activities across technical, operational, cybersecurity, vendor, and stakeholder teams.
• Assign, confirm, and track incident actions through restoration and closure.
• Develop and coordinate clear incident communications for response teams, leadership, and impacted stakeholders.
• Drive escalation management and ensure timely decision-making and stakeholder visibility.
• Maintain incident action logs, recovery tasks, dependencies, and blockers; close out and hand off when appropriate.
• Coordinate post-incident reviews and continuous improvement activities.

Skills

Incident command

Service restoration

Stakeholder communications

Action tracking

Escalation management

Executive updates

Response coordination

Post-incident reviews

Operational dependencies

Playbook improvement

Education

Bachelor's degree in Information Technology, Cybersecurity, Engineering, or equivalent

Tools

SIEM/SOC workflows

Monitoring platforms

Ticketing systems

Collaboration tools

Operational dashboards

Job description

EY leads as Lead Incident Response Coordinator to serve as the central point of coordination for operational, cybersecurity, infrastructure, connectivity, monitoring, and service-impacting incidents.

The role leads incident command activities, coordinates cross-functional response efforts, manages communications, tracks restoration actions, and helps ensure timely service restoration while maintaining accountability and stakeholder awareness.