Lead Implementations for AI-Driven Finance SaaS

Nominal; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Promotion path to leadership and ICs

Conferences and training opportunities

Free lunches and fully stocked kitchen

WFH stipend

Job summary

Nominal is hiring for an implementation leader who will guide complex deployments for key customers while building and mentoring a growing team. You will influence product roadmaps by translating deployment learnings into features and value. You’ll shape onboarding processes and metrics to scale success across time zones.

You will lead technical scoping with sales, map data flows, and design repeatable playbooks to accelerate time-to-value in multi-entity finance environments.

Qualifications

• 5+ years in onboarding, implementation, technical project management, or solutions engineering.
• Proven team leadership or people management experience.
• Experience in a B2B SaaS startup environment.
• Strong process orientation - proven ability to design processes and metrics.
• Proven ability to manage complex multi-stakeholder projects.
• Strong technical understanding - APIs, integrations, data workflows.

Responsibilities

• Act as a trusted technical advisor to customers, providing data mapping, architectural support, integrations, and process design.
• Partner with Sales on late-stage deals, providing technical scoping and helping set customers up for a successful implementation.
• Work with customers to identify manual processes and translate them into agentic solutions within Nominal.
• Pilot and deploy new features before general release, ensuring they work reliably in real customer environments and deliver meaningful value.
• Bring what you learn in the field back to Product and R&D - surfacing customer needs, validating new capabilities, and turning implementation learnings into product improvements.
• Design and build the onboarding motion - playbooks, success metrics, and tooling that improve time-to-value, implementation quality, and repeatability as we scale.
• Build strong relationships with customer stakeholders and internal teams across time zones, keeping implementations moving and ownership clear.
• Hire, manage, and mentor the implementation team - setting standards, distributing work, and building a team that can consistently deliver high-quality implementations at scale.

Skills

Onboarding

Implementation

Team leadership

B2B SaaS

AI tools familiarity

APIs & data workflows

English fluency

Travel readiness

Education

Tools

SQL

Excel

Job description

Nominal is hiring for an implementation leader who will guide complex deployments for key customers while building and mentoring a growing team. You will influence product roadmaps by translating deployment learnings into features and value. You’ll shape onboarding processes and metrics to scale success across time zones.

You will lead technical scoping with sales, map data flows, and design repeatable playbooks to accelerate time-to-value in multi-entity finance environments.