Head of Implementation

Silicon Valley Search Group; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Silicon Valley Search Group in New York seeks a Head of Implementation to architect and scale our customer delivery function. This player-coach role leads the implementation strategy while remaining hands-on with complex deployments, defining delivery standards and partnering with Product, Engineering, and Operations.

You will build scalable processes, train the team, map processes, ensure smooth go-lives for strategic accounts, and drive data visibility and operational efficiency as the company

Qualifications

• 6–10+ years of implementation, onboarding, or professional services in SaaS/fintech.
• Experience leading and scaling an implementation or delivery team.
• Strong understanding of business process workflows, systems, and integrations.
• Experience with ERP or financial systems (NetSuite, QuickBooks).

Responsibilities

• Build and scale the implementation team, including hiring, onboarding, and development.
• Define team structure, roles, and performance expectations.
• Establish delivery standards and best practices.
• Stay hands-on with complex deployments and oversee end-to-end onboarding.
• Ensure successful go-lives for key accounts.
• Design repeatable playbooks and workflows.
• Improve tooling, data visibility, and operational efficiency.
• Drive consistency across implementations as the company scales.
• Translate business and operational requirements for customers.
• Ensure alignment between platform capabilities and client workflows.
• Work with Product and Engineering to surface insights and influence product direction.
• Track delivery metrics and team performance; identify bottlenecks and implement solutions; ensure high customer experience.

Skills

Leadership

Cross-functional collaboration

Delivery management

Education

Bachelor's degree in Business/Accounting/IT

Tools

NetSuite

QuickBooks

ERP systems

Job description

About The Company

This is a high-growth, venture-backed company building an AI-driven platform focused on modernizing finance and back-office operations. The product helps organizations automate core workflows across billing, payments, reporting, and financial processes, enabling teams to reduce manual work and improve operational visibility.

About The Company

This is a high-growth, venture-backed company building an AI-driven platform focused on modernizing finance and back-office operations. The product helps organizations automate core workflows across billing, payments, reporting, and financial processes, enabling teams to reduce manual work and improve operational visibility.

The company is early-stage, well-funded, and based in New York, with a strong technical and domain-focused founding team.

About The Role

The company is hiring a Head of Implementation to build and scale its customer delivery function. This is a player‑coach role where you will lead the implementation strategy while staying close to complex, high‑impact customer deployments.

You will define how the platform is delivered, partner cross‑functionally with Product, Engineering, and Operations, and build the systems, processes, and team needed to support rapid growth.

What You’ll Do

Own the Implementation Function

• Build and scale the implementation team, including hiring, onboarding, and development
• Define team structure, roles, and performance expectations
• Establish delivery standards and best practices

Lead Strategic Implementations

• Stay hands‑on with complex or high‑priority customer implementations
• Oversee end‑to‑end onboarding, including process mapping, system configuration, and integrations
• Ensure successful and efficient go‑lives for key accounts

Build Scalable Processes

• Design and implement repeatable playbooks and workflows
• Improve internal tooling, data visibility, and operational efficiency
• Drive consistency across implementations as the company scales

Act as a Functional Expert

• Translate business and operational requirements for customers
• Ensure alignment between platform capabilities and client workflows

Partner Cross‑Functionally

• Work closely with Product and Engineering to surface insights from implementations
• Influence product direction based on customer needs and delivery experience

Drive Performance and Accountability

• Track delivery metrics and team performance
• Identify bottlenecks and implement solutions to improve speed and quality
• Ensure a high standard of customer experience

What They’re Looking For

• 6–10+ years of experience in implementation, onboarding, or professional services within SaaS or fintech
• Experience leading and scaling an implementation or delivery team
• Strong understanding of business process workflows, systems, and integrations
• Experience working with ERP or financial systems (e.g., NetSuite, QuickBooks)
• Proven ability to manage complex customer implementations end‑to‑end
• Strong leadership, communication, and cross‑functional collaboration skills
• Background in finance, accounting, or business systems is a plus
• Based in NYC and comfortable with an in‑office environment

Why This Role

This is an opportunity to take ownership of a critical function at an early‑stage company operating at the intersection of AI and business operations. You’ll have a direct impact on how the product is delivered, how the team is built, and how the company scales its customer base.