Lead Implementation Manager

Jobtailor; Arizona; On-site; USD 140,000 - 165,000; Full time

Job summary

Jobtailor in the United States is seeking a senior implementation leader to drive end-to-end merchant integrations and enforce QA standards. You will manage cross-functional teams and coordinate with Product, Engineering, and Design to ensure timely, high-quality deployments.

The role emphasizes optimizing mobile checkout experiences, sharing best practices, and mentoring teammates. A bachelor’s degree and extensive integration experience are required.

Qualifications

• Completion of a bachelor’s degree or equivalent experience.
• 8+ years of progressive experience in integrations, product implementation, or related roles.
• Strong experience with web browser and mobile app ecosystems, including iOS and Android, and in-app user flows.
• Proven ability to manage vendors, consultants, or cross-functional teams.
• Deep understanding of digital checkout, payments, or e-commerce experiences.
• Strong analytical and problem-solving skills focused on improving user experience and performance.
• Excellent communication and stakeholder management skills.
• Background and drug screen.
• Independently possess eligibility to work in the United States for any employer at the date of hire.
• Position is ineligible for employment Visa sponsorship.

Responsibilities

• Lead implementation delivery and manage implementation teams and consultants supporting merchant integrations.
• Enforce standards, QA processes, delivery expectations, and best practices.
• Review implementation work for consistency, quality, and adherence to standards.
• Drive accountability for timelines, deliverables, and outcomes.
• Identify and address implementation friction points such as redirects, latency, and drop-offs.
• Implement standardized pre-launch scorecards and post-launch reviews.
• Lead technical and UX design reviews with clients.
• Serve as a subject matter expert and escalation point for complex or high-priority implementations.
• Act as the primary expert on mobile checkout and app-based implementations.
• Advise external partners on optimal integration approaches.
• Train and mentor team members on implementations, procedures, and controls.
• Lead collaboration across Product, Engineering, Design, and Operations.
• Facilitate implementation reviews and readiness assessments for key launches.
• Capture and scale learnings across future integrations.
• Support go/no-go decisions with recommendations based on implementation readiness.
• Partner with Product to enhance documentation, playbooks, and training materials.
• Share integration and product feedback with Product and Technology groups to influence the roadmap and product enhancements.
• Create repeatable processes and refine best practices to reduce variability across external organizations

Skills

Implementation Delivery Management

Mobile Checkout Expertise

Digital Checkout Understanding

Stakeholder Management

Analytical Problem-Solving

Team Mentoring

Communication Skills

Vendor Management

E-Commerce Experience

User Experience

Education

Bachelor's degree or equivalent experience

Tools

Integration Tools

Documentation Tools

Training Materials

Job description

• Lead implementation delivery and manage implementation teams and consultants supporting merchant integrations
• Enforce standards, QA processes, delivery expectations, and best practices
• Review implementation work for consistency, quality, and adherence to standards
• Drive accountability for timelines, deliverables, and outcomes
• Identify and address implementation friction points such as redirects, latency, and drop-offs
• Implement standardized pre-launch scorecards and post-launch reviews
• Lead technical and UX design reviews with clients
• Serve as a subject matter expert and escalation point for complex or high-priority implementations
• Act as the primary expert on mobile checkout and app-based implementations
• Advise external partners on optimal integration approaches
• Train and mentor team members on implementations, procedures, and controls
• Lead collaboration across Product, Engineering, Design, and Operations
• Facilitate implementation reviews and readiness assessments for key launches
• Capture and scale learnings across future integrations
• Support go/no-go decisions with recommendations based on implementation readiness
• Partner with Product to enhance documentation, playbooks, and training materials
• Share integration and product feedback with Product and Technology groups to influence the roadmap and product enhancements
• Create repeatable processes and refine best practices to reduce variability across external organizations

Requirements

• Completion of a bachelor’s degree or equivalent experience
• 8+ years of progressive experience in integrations, product implementation, or related roles
• Strong experience with web browser and mobile app ecosystems, including iOS and Android, and in-app user flows
• Proven ability to manage vendors, consultants, or cross-functional teams
• Deep understanding of digital checkout, payments, or e-commerce experiences
• Strong analytical and problem-solving skills focused on improving user experience and performance
• Excellent communication and stakeholder management skills
• Background and drug screen
• Independently possess eligibility to work in the United States for any employer at the date of hire
• Position is ineligible for employment Visa sponsorship

Core Competencies

Demonstrates expertise in leading implementation delivery for merchant integrations, with a strong focus on mobile checkout and app-based implementations. Capable of managing cross-functional teams, enforcing quality standards, and enhancing user experience through analytical problem-solving.

Highest-signal resume keywords

• Implementation Delivery Management
• Mobile Checkout Expertise
• Digital Checkout Understanding
• Stakeholder Management
• Analytical Problem-Solving

ATS Optimization Keywords

Hard Skills

• Merchant Integrations
• Web Browser Ecosystem
• Mobile App Ecosystem
• IOS Development
• Android Development
• User Flow Optimization
• Quality Assurance Processes
• Implementation Standards
• Vendor Management
• E-Commerce Experience

Soft Skills

• Communication Skills
• Team Mentoring
• Collaboration
• Accountability
• Training

Industry Keywords

• E-Commerce
• Payments
• User Experience
• Implementation Readiness
• Best Practices

Tools & Technologies

• Integration Tools
• Documentation Tools
• Training Materials