Senior Implementation Manager – Payments

Jobtailor; Atlanta (GA); On-site; USD 95,000 - 140,000; Full time

Job summary

Jobtailor in Atlanta, GA seeks an experienced Client Implementation Lead to own onboarding end-to-end and manage complex SaaS deployments for payments and govtech clients. You will drive primary client engagement, coordinate multi-team efforts, and ensure timely go-lives with proactive risk management.

You will configure SaaS products, lead status calls, and coordinate with Sales, Product, and PaymentOps to deliver successful implementations. Strong PM skills and a PMP credential are preferred.

Qualifications

• 5+ years leading client implementations or projects, ideally in payments, govtech, or SaaS professional services.
• Track record running several complex, concurrent projects without losing track of details.
• Comfortable being the primary client contact and driving schedule/risk conversations without needing to be in the technical weeds.
• Strong cross-functional coordination across engineering, hardware, PaymentOps, support, and CSM teams.
• Clear, proactive communication; ability to state specific timelines, flag blockers early, and own risk.
• Experience mentoring or supporting less experienced teammates.
• Hands-on experience with bank file transmission (ACH, ICL/check image exchange, wire) or merchant processing (MIDs, card/check/cash) preferred.
• Experience working with municipal or public sector clients preferred.
• PMP or similar project management certification preferred.
• Curiosity about emerging technologies and commitment to using AI responsibly.

Responsibilities

• Serve as the primary contact for new customers and oversee onboarding end-to-end.
• Own client relationships and overall project health for complex or high-priority implementations from kickoff through go-live.
• Gather requirements and configure SaaS products to meet client needs.
• Carry out basic project management activities and ensure a smooth transition from sales to adoption.
• Keep Cloud Coach updated daily with timelines, health ratings, client surveys, TTFV, and budget/on-time status.
• Lead weekly client status calls, including agendas, risk identification, action-item ownership, and follow-up notes.
• Set up and follow up on technical calls by scheduling, briefing TSS participants, and updating timelines after debriefs.
• Run weekly project check-ins with TSS covering timelines, budgets, ETCs, and risks; post recaps in Teams.
• Coordinate kiosk/POS device ordering, testing, shipping, and setup confirmation with the Hardware team.
• Coordinate integration deadlines and prioritization with Platform/Development and track engineering ticket progress.
• Facilitate payment processor onboarding with PaymentOps, including processing applications and client questions.
• Collaborate with sales, product management, customer success, technical support, engineering, hardware, and PaymentOps teams.

Skills

Client Implementation Leadership

Project Management Experience

Cross-functional Coordination

Clear Communication

Mentoring

Payments

Bank File Transmission

Timeline Management

Budget Tracking

Technical Call Coordination

Client Onboarding

Integration Management

Education

PMP Certification

Tools

Cloud Coach

Microsoft Teams

PaymentOps

Kiosk/POS Systems

Job description

• Serve as the primary contact for new customers and oversee onboarding end-to-end
• Own client relationships and overall project health for complex or high-priority implementations from kickoff through go-live
• Gather requirements and configure SaaS products to meet client needs
• Carry out basic project management activities and ensure a smooth transition from sales to adoption
• Keep Cloud Coach updated daily with timelines, health ratings, client surveys, TTFV, and budget/on-time status
• Lead weekly client status calls, including agendas, risk identification, action-item ownership, and follow-up notes
• Set up and follow up on technical calls by scheduling, briefing TSS participants, and updating timelines after debriefs
• Run weekly project check-ins with TSS covering timelines, budgets, ETCs, and risks; post recaps in Teams
• Coordinate kiosk/POS device ordering, testing, shipping, and setup confirmation with the Hardware team
• Coordinate integration deadlines and prioritization with Platform/Development and track engineering ticket progress
• Facilitate payment processor onboarding with PaymentOps, including processing applications and client questions
• Collaborate with sales, product management, customer success, technical support, engineering, hardware, and PaymentOps teams

Requirements

• 5+ years leading client implementations or projects, ideally in payments, govtech, or SaaS professional services
• Track record running several complex, concurrent projects without losing track of details
• Comfortable being the primary client contact and driving schedule/risk conversations without needing to be in the technical weeds
• Strong cross-functional coordination across engineering, hardware, PaymentOps, support, and CSM teams
• Clear, proactive communication; ability to state specific timelines, flag blockers early, and own risk
• Experience mentoring or supporting less experienced teammates
• Hands-on experience with bank file transmission (ACH, ICL/check image exchange, wire) or merchant processing (MIDs, card/check/cash) preferred
• Experience working with municipal or public sector clients preferred
• PMP or similar project management certification preferred
• Curiosity about emerging technologies and commitment to using AI responsibly

Core Competencies

Demonstrates expertise in client implementation and project management within SaaS environments, with a strong focus on cross-functional coordination and proactive communication. Capable of managing complex projects while ensuring client satisfaction and timely delivery.

Highest-signal resume keywords

• Client Implementation Leadership
• Project Management Experience

  Hard Skills

  • SaaS Configuration
  • Project Management
  • Bank File Transmission
  • Merchant Processing
  • Risk Identification
  • Timeline Management
  • Budget Tracking
  • Technical Call Coordination
  • Client Onboarding
  • Integration Management

  Soft Skills

  • Clear Communication
  • Detail Orientation
  • Mentoring
  • Proactive Problem Solving
  • Client Relationship Management

  Certifications & Qualifications

  • PMP

  Industry Keywords

  • Payments
  • Govtech
  • SaaS Professional Services
  • Municipal Clients
  • Public Sector

  Tools & Technologies

  • Cloud Coach
  • Teams
  • PaymentOps
  • Kiosk/POS Systems