Merchant Portfolio Analyst – Implementation Specialist

Jobtailor; Illinois; On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in Illinois is hiring a Payments Implementation Project Manager to lead end-to-end deployments of merchant payment processing solutions for diverse clients. You will manage timelines, coordinate cross-functional teams, and ensure successful integration and onboarding.

The role requires strong communication, analytical skills, and hands-on project management. You will collaborate with Sales, Integrations, Contracts, Compliance, and vendors to deliver excellent client experiences and

Qualifications

• 3+ years of payments and merchant payment processing experience.
• Strong business acumen and analytical skills.
• In-depth knowledge of merchant services.
• Ability to interact and collaborate well with others.
• Focus on client satisfaction and client experience.
• Ability to influence and ensure successful outcomes.
• Ability to research and resolve complex issues.
• Ability to work independently with minimal supervision.
• Strong organizational skills.
• Effective written, oral, and presentation communication skills.
• Effective planning, prioritization, and time management skills.
• Ability to coach less experienced or knowledgeable colleagues as necessary.
• Proficiency with Microsoft Office applications.
• Ability to quickly learn new processes and procedures.
• 1st shift availability
• 40 hours per week

Responsibilities

• Lead end-to-end implementation of merchant payment processing solutions.
• Onboard clients efficiently and ensure seamless system integration.
• Develop and maintain project plans, timelines and deliverables.
• Manage multiple client implementations concurrently.
• Collaborate with Sales, Integrations, Contracts, Compliance and vendors.
• Serve as the primary client contact during implementations.
• Gather required implementation documentation and forms.
• Coordinate resources to complete tasks and attend project meetings.
• Track progress and resolve implementation issues.
• Perform post-implementation validation of authorization, settlement, and billing.
• Drive client experience and operational excellence across teams.

Skills

Payments

Merchant payment processing

Project management

Client onboarding

Communication

Analytical skills

Microsoft Office proficiency

Time management

Team collaboration

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft OneNote

Job description

• Manage end-to-end implementation of merchant payment processing solutions


• Ensure efficient client onboarding and successful payment processing system integration


• Develop and maintain project plans, timelines, and deliverables


• Manage multiple client implementations simultaneously


• Collaborate with Sales, Portfolio Management, Integrations, Contracts, Credit, Compliance, and vendors


• Serve as the primary contact for merchant clients during implementations


• Gather required implementation documentation


• Complete and submit CIMS Implementation Requests, Acquiring Solutions Intake forms, boarding templates, and other applicable forms


• Engage required resources to complete implementation tasks


• Facilitate and attend implementation project meetings


• Track implementation status through item and record creation


• Research, elevate, and resolve implementation issues


• Troubleshoot and resolve technical issues with clients and technical resources


• Perform post-implementation validation of authorization, settlement, funding, interchange, and billing


• Partner across the organization and with vendors to drive client experience and operational excellence

Requirements

• 3+ years of Payments and Merchant Payment Processing experience


• Strong business acumen and analytical skills


• In-depth knowledge of merchant services


• Ability to interact and collaborate well with others


• Focus on client satisfaction and client experience


• Ability to influence and ensure successful outcomes


• Ability to research and resolve complex issues


• Ability to work independently with minimal supervision


• Strong organizational skills


• Effective written, oral, and presentation communication skills


• Effective planning, prioritization, and time management skills


• Ability to coach less experienced or knowledgeable colleagues as necessary


• Proficiency in Microsoft Office suite, including Outlook, Word, Excel, PowerPoint, and OneNote


• Ability to quickly learn new processes and procedures


• 1st shift availability


• 40 hours per week

Core Competencies

Demonstrates expertise in managing merchant payment processing implementations, ensuring client satisfaction through effective communication and collaboration. Proficient in project management, problem-solving, and technical troubleshooting to drive operational excellence.

Highest-signal resume keywords

• Payments And Merchant Payment Processing Experience


• Project Management


• Client Satisfaction Focus


• Analytical Skills


• Microsoft Office Proficiency

Hard Skills

• Merchant Services Knowledge


• Implementation Documentation Gathering


• Technical Issue Troubleshooting


• Post-Implementation Validation


• Project Planning And Timelines

Soft Skills

• Effective Communication Skills


• Organizational Skills


• Collaboration Skills


• Coaching And Mentoring


• Problem-Solving Skills

Industry Keywords

• Client Onboarding


• Payment Processing System Integration


• Implementation Project Meetings


• Operational Excellence


• CIMS Implementation Requests

Tools & Technologies

• Microsoft Outlook


• Microsoft Word


• Microsoft Excel


• Microsoft PowerPoint


• Microsoft OneNote