Senior Solutions Architect

SHOPLINE; United States; Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

SHOPLINE is seeking a technically adept Project Manager for end-to-end onboarding and enterprise configurations in the United States. You will own the lifecycle from kickoff to store launch, manage cross-functional teams, and ensure data integrity during migrations.

You will also advise senior stakeholders and proactively mitigate risks to deliver on-time, no-surprise launches. You will coordinate with product, engineering, and Merchant Success teams, translating complex requirements into

Qualifications

• Experience as Technical Project Manager, Technical Onboarding Manager, or Solutions Engineer in e-commerce SaaS (Shopify, BigCommerce, WooCommerce).
• Proven track record managing complex data migrations and configuring enterprise integrations (ERP, CRM, 3PL, custom checkouts).
• Strong working knowledge of web ecosystems including REST/GraphQL APIs, webhooks, HTML/CSS, templating languages (Liquid/Stencil).
• Elite proficiency with critical path and phase-gated delivery frameworks (PMP or equivalent).
• Familiarity with Agile/Scrum methodologies (CSM or equivalent) for cross-functional coordination with engineering teams.
• Exceptional verbal and written communication translating technical constraints into business insights.

Responsabilités

• Own lifecycle ownership of onboarding and project management for Key Accounts from kickoff to store launch.
• Set milestones, manage cross-functional dependencies, and drive launch momentum to prevent project drift.
• Collaborate with product, engineering, and Merchant Success teams to direct strategic project flow for mid-market and enterprise configurations.
• Translate enterprise requirements into platform architectures and map integrations or custom logic to execution paths.
• Oversee complex legacy migrations with data integrity, directing team members or AI tools to execute data scripts.
• Serve as the primary technical SME during onboarding, diagnosing bottlenecks and delegating remediation to engineering resources.
• Advise enterprise stakeholders (CTOs, E-comm Directors, external agencies) and manage scope creep with transparent communication.
• Anticipate roadblocks and present viable workarounds to ensure on-time, smooth store launches and clean post-launch handoffs.

Connaissances

E-commerce domain expertise

Migration and integration

Technical fluency

Project management rigor

Client-facing communication

Adaptability

Description du poste

1. End-to-End Project Management & Onboarding Delivery

• Lifecycle Ownership: Design, oversee, and optimize the comprehensive technical onboarding and project management framework for Key Accounts from kickoff to successful site launch.


• Timeline & Blocker Accountability: Establish clear project milestones, manage cross-functional dependencies, and proactively drive launch momentum. Act as the primary owner for resolving general project blockers (e.g., resource constraints, shifting priorities) to prevent project drift.


• Resource Collaboration: Partner seamlessly with internal product, engineering, and Merchant Success (MS) teams. Direct the strategic project flow while leveraging execution support from parallel teams for mid-market and enterprise configurations.

2. Technical Architecture, Migration & Solutioning

• Technical Orchestration & Solution Mapping: Own the translation of enterprise business requirements into platform architectures. Map high-level solutions (integrations, ERPs, custom logic) and determine the most efficient execution path—whether via team delegation or AI-augmented workflows.


• Migration Strategy & Oversight: Act as the ultimate custodian for complex legacy platform migrations. Maintain a deep understanding of end-to-end data mapping to ensure 100% data integrity, directing technical team members or utilizing AI-driven migration tools to execute data scripts seamlessly.


• Technical Escalation & Resolution: Serve as the premier technical SME during onboarding. Instead of manual code debugging, diagnose root causes of API or integration bottlenecks and strategically delegate remediation to engineering resources.

3. Client-Facing Stakeholder Management

• Strategic Advisory: Serve as the trusted, technical consultant and primary point of contact for enterprise merchant stakeholders, including CTOs, E-commerce Directors, and external development agencies.


• Risk Mitigation & Communication: Anticipate technical and operational roadblocks early. Manage scope creep constructively, communicating technical platform constraints transparently to clients while presenting creative, viable workarounds.

Job Requirements

Experience & Qualifications

• E-commerce Domain Expertise: Minimum of 3–5 years of experience acting as a Technical Project Manager, Technical Onboarding Manager, or Solutions Engineer within the e-commerce SaaS space (e.g., Shopify, BigCommerce, WooCommerce).


• Migration & Integration Expertise: Proven track record of managing complex, high-volume data migrations and configuring custom enterprise integrations (ERP, CRM, 3PL, and custom checkouts).


• Deep Technical Fluency: Strong working knowledge of web ecosystems, including REST/GraphQL APIs, webhooks, HTML/CSS, templating languages (e.g., Liquid/Stencil), DNS configurations, and data mapping.


• Project Management Rigor: Elite proficiency with critical path and phase-gated delivery frameworks (PMP or equivalent required). Familiarity with Agile/Scrum methodologies (CSM or equivalent) a plus, for cross-functional coordination with engineering teams.


• Client-Facing Communication: Elite verbal and written communication skills with the ability to translate complex technical constraints into clear, actionable business insights for non-technical stakeholders.


• Adaptability: A self-starter mindset comfortable with navigating ambiguity, solving unprecedented project blockers, and defining scalable delivery processes from scratch.

What Success Looks Like

• Optimized Time-to-Value (TTV): Compressing the duration between contract signing and store launch without compromising on technical quality or platform stability.


• 100% Data Fidelity: Executing high-volume, legacy platform migrations with zero data loss or catalog corruption.


• Smooth Project Delivery: Launching stores on time, managing scope perfectly, and resolving technical/operational blockers before they impact the merchant's target go-live date.


• Frictionless Handoffs: Ensuring a seamless post-launch transition of the live enterprise merchant over to the long-term Merchant Success and Support teams.


• Zero Harm Migration: Ensuring that a merchant migration results in no-harm from an SEO, GEO, and conversion-rate perspective.