Lead HVAC Service Technician

Yellowstone Local; Franklin (TN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Profit sharing

401(k) and Health benefits stipend

PTO

Job summary

The Dutchman Heating and Air is seeking an experienced leader to manage field operations in the Greater Nashville area. You will oversee HVAC service, installation, and maintenance with hands-on leadership and a focus on safety, quality, and customer experience.

Join a growing, values-driven HVAC company and help shape its future. Expect opportunity to expand responsibilities and drive performance while working closely with ownership.

Qualifications

• 5+ years of HVAC service experience.
• Strong leadership and ability to build a high-performing team.
• Excellent customer engagement and communication skills.
• Knowledge of HVAC codes and safety standards.
• Proven ability to diagnose and troubleshoot HVAC systems.

Responsibilities

• Lead field operations serving Greater Nashville area, focusing on Williamson, Rutherford, and Maury counties.
• Oversee service, installation, and maintenance activities to meet quality standards.
• Perform HVAC service calls and maintenance visits.
• Lead by example in field operations and uphold company standards.
• Ensure repairs/installations comply with codes and permits.
• Collaborate with team to resolve diagnostics and technical challenges.
• Deliver a consistent, professional customer experience.
• Support growth through member plans and KPI-driven improvements.
• Provide ownership with performance insights and opportunities.

Skills

HVAC service experience

Leadership

Customer engagement

Interpersonal skills

Safety standards

Diagnostics knowledge

Physical stamina

Tools

HouseCall Pro

Job description

Yellowstone Local is proud to represent The Dutchman Heating and Air, an emerging residential HVAC service, maintenance, and installation Company.

If you’re ready to take the next step beyond being an HVAC technician, this is an opportunity to stay hands-on in the field while building a team, shaping a service department, and sharing in the success you help create.

What's in it for You?

• Base Salary: $75,000–$90,000 annually, based on experience

• Profit Sharing: Performance-based profit-sharing opportunity

• 401(k) and Health benefits stipend

• PTO

• Full-time opportunity with a growing HVAC company and a meaningful role in shaping its future.

• Hands-on leadership role with direct influence over field operations, including service, installation, customer experience, safety, and field performance.

• Work alongside ownership with a real opportunity to impact the performance and direction of the company.

• Career Growth: Opportunities for increased responsibility and advancement

Why You’ll Love It Here

• Join a growing, mission-driven HVAC company committed to creating comfortable spaces for their neighbors to live, work, and thrive.

• Work for a company built around four core values: Craftsmanship, Service, Integrity, and Commitment.

• Think and operate like an owner, with the autonomy to make decisions, solve problems, and have a meaningful impact on the business.

• Help build the team from the ground up, shaping the culture, standards, and field operations as we grow.

• Develop people and help build careers.

• Be recognized and appreciated for great work, initiative, leadership, and results.

• Work directly with ownership to review KPIs, identify opportunities for improvement, and establish field priorities.

• Earning potential tied to the results you help drive

Your New Role

• Lead field operations serving the Greater Nashville area, with a primary focus on Williamson, Rutherford, and Maury counties.

• Responsible for the successful delivery and performance of HVAC service, installation, and maintenance operations

• Perform HVAC service calls and maintenance visits

• Lead by example in the field, following and reinforcing company standards for HVAC service, installation, repair, and maintenance.

• Ensure HVAC repairs and installations meet company quality standards, applicable codes, and permitting requirements

• Work alongside teammates to tackle complex diagnostics, troubleshooting, repairs, installations, and other technical challenges.

• Resolve customer concerns and deliver a consistently professional customer experience

• Present HVAC membership plans to customers and support the team in growing and retaining membership clients

• Support achievement operational performance goals

• Maximize qualified lead opportunities and support profitable, sustainable growth

• Ensure field operations comply with applicable local, state, federal, OSHA, and company requirements

• Provide ownership with insights on customer feedback, market trends, revenue opportunities, and field performance.

• Perform additional job-related responsibilities assigned by company leadership

• 5+ years of HVAC Service Technician experience

• Valid driver’s license

• Strong hands-on knowledge of residential HVAC service, repair, maintenance, diagnostics, and installation

• Knowledge of current HVAC codes and applicable field requirements

• Proven experience building, leading, and developing a high-performing HVAC team.

• Ability to maintain and enforce high standards for workmanship, safety, professionalism, and customer service

• Strong interpersonal communication & customer engagement skills

• Experience with Housecall pro or similar service based software

• Ability to understand and manage operational KPIs

• Ability to professionally resolve customer and field issues

• Ability to climb stairs as required in the course of work

• Ability to lift approximately 40 pounds as required

• Ability to perform the essential functions of the position with or without reasonable accommodation

• Ability to work more than 40 hours per week and weekends based on operational needs.

Dutchman Heating and Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.#yellow