Hvac Senior Service Technician

nan; Franklin (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Professional development assistance

Job summary

Dutchman Heating & Air is seeking a Senior Service Technician in the Greater Nashville, TN area to deliver professional residential HVAC service with ownership and accountability. You will respond to calls, diagnose issues, and present clear service options to homeowners.

This full-time role offers ongoing training, opportunities for advancement, and a competitive pay range of $70,000 to $110,000 per year as you serve Williamson, Rutherford, Maury counties and surrounding Middle Tennessee

Qualifications

• High school diploma or GED required.
• Associate degree preferred but not required.
• 5+ years of HVAC trade experience.
• Strong diagnostic and troubleshooting abilities.

Responsibilities

• Respond to residential HVAC service calls while assisting with planned maintenance and HVAC installation work as needed.
• Diagnose, troubleshoot, maintain, repair, modify, and service residential heating and cooling systems.
• Inspect and test HVAC components to verify safe and proper system operation.
• Present customers with clear good, better, and best service options based on system conditions and customer needs.
• Explain work being performed, system findings, repair recommendations, and proper equipment operation.

Skills

Customer service

Interpersonal communication

Self-starter

Reliability

Flexible hours

Team collaboration

Education

High school diploma or GED

Associate degree preferred

Job description

You’ve put years into mastering the HVAC trade. Now bring that experience to a growing team where craftsmanship, customer service, and taking ownership of every call matter.

What's in it for You?

• Potential Total Compensation: $70,000-$110,000 annually, based on performance
• Employment: Full-time
• On-the-job training and continued opportunities to sharpen your HVAC technical skills
• Opportunity for increased earning potential as your skills and performance develop
• Join a growing HVAC company serving the Greater Nashville community
• Opportunity to take on meaningful responsibility as an experienced Senior HVAC Service Technician
• Work with a team built around craftsmanship, service, integrity, and commitment

Why You’ll Love It Here

• Work for a growing local HVAC company committed to creating comfortable spaces for its neighbors to live, work, and thrive
• Be part of a team that expects elite craftsmanship and takes pride in doing the job right
• Serve homeowners with integrity, including doing the right thing even when it is difficult
• Work alongside people committed to serving customers, teammates, families, and the local community
• Continue developing through hands-on work, training exercises, team meetings, and company development opportunities
• Bring your experience to a company where reliable performance, technical ability, customer service, and accountability matter
• Help strengthen a growing residential HVAC operation serving Williamson, Rutherford, Maury, and surrounding Middle Tennessee communities

Your New Role

• Work as an HVAC Senior Service Technician in the Greater Nashville, Tennessee area, primarily serving Williamson, Rutherford, and Maury counties
• Report to the Field Operations Manager and support residential field operations
• Respond primarily to residential HVAC service calls while assisting with planned maintenance and HVAC installation work as needed
• Diagnose, troubleshoot, maintain, repair, modify, and service residential heating and cooling systems
• Inspect and test HVAC components to verify safe and proper system operation
• Perform thorough inspections of customers' HVAC systems and identify opportunities to prevent future breakdowns
• Troubleshoot and repair air conditioners, furnaces, heat pumps, thermostats, electrical components, and related residential HVAC equipment
• Conduct heat loss and heat gain calculations to help determine appropriate HVAC system sizing for residential properties
• Present customers with clear good, better, and best service options based on system conditions and customer needs
• Clearly explain the work being performed, system findings, repair recommendations, and proper equipment operation
• Complete service performance reports and required documentation for each service call
• Recheck repairs and installations before leaving the customer's home to confirm proper HVAC system operation
• Use company pricing resources properly when preparing service options
• Explain available maintenance club memberships to eligible customers
• Work toward company-established membership conversion and renewal goals through professional, needs-based customer service
• Take ownership of service performance and work toward established revenue and performance goals
• Protect customers' homes by using floor protection and maintaining a clean, organized work area
• Maintain a clean, professional, and organized service vehicle
• Follow company safety procedures, Code of Ethics, and team standards
• Maintain a clean and organized job site while following safe HVAC service practices
• Operate hand and power tools safely and appropriately
• Participate actively in training exercises, morning or weekly team meetings, and company retreats
• Deliver professional residential HVAC service while representing The Dutchman Heating & Air's standards for craftsmanship, service, integrity, and commitment

Job requirements

• High school diploma or GED required
• Associate degree preferred but not required
• 5+ years of HVAC trade experience
• Demonstrated knowledge and hands-on skills in residential HVAC installation, troubleshooting, preventive maintenance, service, and repair
• Strong HVAC diagnostic and troubleshooting abilities
• Knowledge of heating systems, air conditioning systems, heat pumps, controls, electrical components, and related residential HVAC equipment
• Understanding of current HVAC regulations and applicable field requirements
• Strong customer service and interpersonal communication skills
• Ability to explain technical HVAC findings and service options clearly to homeowners
• Self-starter who can work independently and contribute effectively as part of a field service team
• Reliable and able to work flexible hours based on service needs
• Valid driver's license and acceptable driving record
• Ability to meet the company's drug-testing requirements
• General knowledge of power tools, including proper care and safe operation
• Ability to work indoors and outdoors in hot, cold, noisy, bright, dim, and other typical HVAC service conditions
• Ability to safely climb ladders and work from roofs or scaffolding when required
• Ability to work in confined or cramped areas, including crawl spaces
• Ability to use required personal protective equipment and work around conditions and contaminants commonly encountered in residential HVAC service
• Ability to perform job-related lifting, including lifting 50-75 pounds when required
• Ability to pick up at least 25 pounds consistently and carry it up to 250 feet unassisted
• Ability to work more than 40 hours per week and up to 12 hours per day when required

Dutchman Heating & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• Professional development assistance

Work Location: In person