Lead Housekeeping Supervisor — Elevate Guest Service

Janko Hospitality; Peru (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package including 401K

Growth opportunities

Hotel discounts at locations worldwide

Job summary

Janko Hospitality, a Chicago-based operator, seeks a Housekeeping Supervisor for Holiday Inn Express & Suites Peru. The role leads the housekeeping team, trains staff, and ensures clean, safe, high-quality service to guests.

The supervisor oversees daily operations, emphasizes sanitation, and coordinates with other departments to maintain asset protection and cost efficiency. Strong communication and customer-service skills are required.

Qualifications

• High School Diploma or GED; relevant work experience required.
• Prior housekeeping or hotel experience and strong supervision skills.
• Excellent vision for conducting inspections and reading reports.
• Friendly demeanor with strong communication, organizational, and customer service skills.

Responsibilities

• Supervise and inspect cleaning of guest rooms, public areas, and back-of-house spaces.
• Manage rotational and special cleaning projects.
• Address guest requests and concerns to ensure satisfaction.
• Maintain open communication with team members and departments, fostering a positive work environment.
• Ensure compliance with safety, sanitation, and operational standards.
• Report maintenance issues to engineering for prompt resolution.
• Handle lost and found items and respond to inquiries.
• Participate in hotel meetings and committees as needed.
• Ability to lift up to 50 lbs and stand/walk for extended periods.
• Must perform tasks involving reaching, bending, and twisting.

Skills

Supervision

Customer service

Communication

Organizational skills

Safety awareness

Attention to detail

Team training

Guest service

Education

High School Diploma or GED

Tools

Windows-based software

Job description

Janko Hospitality, a Chicago-based operator, seeks a Housekeeping Supervisor for Holiday Inn Express & Suites Peru. The role leads the housekeeping team, trains staff, and ensures clean, safe, high-quality service to guests.

The supervisor oversees daily operations, emphasizes sanitation, and coordinates with other departments to maintain asset protection and cost efficiency. Strong communication and customer-service skills are required.