Housekeeping Supervisor — Lead Team & Guest Experience

Janko Hospitality; Ottawa (IL); On-site; USD 34,000 - 42,000; Full time

Job description

Who We Are

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

Reports to: AGM

Department: Rooms

Benefits

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide

Job Description

The purpose of Housekeeping Supervisor position at Fairfield Inn & Suites Ottawa and Hampton Inn & Suites Ottawa is to provide world class service to all guests. The Housekeeping Supervisor will help train and supervise the operations of the housekeeping department so that they provide superior customer service, promote a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. The Housekeeping Supervisor supervises daily operation in maintaining the maintenance/sanitation of the guest rooms and public areas. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

Essential Duties And Responsibilities

• Supervise and inspect cleaning of guest rooms, public areas, and back-of-house spaces.
• Manage rotational and special cleaning projects.
• Address guest requests and concerns to ensure satisfaction.
• Maintain open communication with team members and departments, fostering a positive work environment.
• Ensure compliance with safety, sanitation, and operational standards.
• Report maintenance issues to engineering for prompt resolution.
• Handle lost and found items and respond to inquiries.
• Participate in hotel meetings and committees as needed.
• Ability to lift up to 50 lbs and stand/walk for extended periods.
• Must perform tasks involving reaching, bending, and twisting.

Qualifications

• High School Diploma or GED; relevant work experience required.
• Prior housekeeping or hotel experience and strong supervision skills.
• Excellent vision for conducting inspections and reading reports.
• Friendly demeanor with strong communication, organizational, and customer service skills.
• Experience with Windows-based software is preferred.