Housekeeping Manager

Trailborn Surf & Sound; Wrightsville Beach (NC); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

401(k) with company match

Sick Time

Employee Dining Discounts

Employee Marketplace Discounts

Job summary

Trailborn Surf & Sound in Wrightsville Beach, NC seeks a Housekeeping Manager to oversee daily housekeeping operations, lead room attendants and associates, and ensure rooms and public areas meet high cleanliness standards. You’ll collaborate with Front Office and Engineering to ensure guest-ready rooms and optimal guest experiences.

The role requires hands-on leadership, strong attention to detail, and a commitment to coaching teams to deliver exceptional service in a fast-paced hospitality

Qualifications

• Minimum 2 years of housekeeping leadership experience in hospitality.
• Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to lead, motivate, and develop team members.
• Familiarity with property management systems (PMS) preferred.

Responsibilities

• Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
• Lead and support housekeeping associates through training, coaching, and performance management.
• Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
• Conduct room inspections to maintain quality, cleanliness, and presentation standards.
• Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
• Partner with Engineering to report and follow up on maintenance issues and room repairs.
• Assist with hiring, onboarding, and training new housekeeping associates.
• Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
• Ensure compliance with all safety, sanitation, OSHA, and company policies.
• Address guest concerns related to housekeeping promptly and professionally.
• Monitor productivity and assist with labor scheduling based on occupancy levels.
• Support departmental engagement initiatives and help foster a positive team culture.
• Maintain housekeeping documentation, logs, and operational records.
• Perform other duties as assigned.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rooms - Management Full Time Trailborn Surf & Sound, Wrightsville Beach, NC, US

Salary Range: $50,000.00 To $55,000.00 Annually

ABOUT OUR ROLE

As the Housekeeping Manager, you will oversee the daily operations of the housekeeping department to ensure exceptional cleanliness standards, operational efficiency, and an outstanding guest experience. This role is responsible for supervising housekeeping staff, maintaining quality standards across guest rooms and public spaces, and ensuring the department operates efficiently while supporting Trailborn’s brand standards.

The Housekeeping Manager leads room attendants and housekeeping associates, coordinates daily room assignments, and works closely with Front Office, Engineering, and Operations teams to ensure rooms are guest-ready and the property consistently reflects Trailborn’s commitment to excellence.

The ideal candidate is a hands-on leader with strong hospitality experience, excellent attention to detail, and a passion for coaching teams and delivering exceptional guest experiences.

ESSENTIAL

FUNCTIONS

• Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces.
• Lead and support housekeeping associates through training, coaching, and performance management.
• Assign daily room boards and ensure rooms are cleaned and inspected according to company standards.
• Conduct room inspections to maintain quality, cleanliness, and presentation standards.
• Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction.
• Partner with Engineering to report and follow up on maintenance issues and room repairs.
• Assist with hiring, onboarding, and training new housekeeping associates.
• Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives.
• Ensure compliance with all safety, sanitation, OSHA, and company policies.
• Address guest concerns related to housekeeping promptly and professionally.
• Monitor productivity and assist with labor scheduling based on occupancy levels.
• Support departmental engagement initiatives and help foster a positive team culture.
• Maintain housekeeping documentation, logs, and operational records.
• Perform other duties as assigned.

QUALIFICATIONS

Required Qualifications

• Minimum 2 years of housekeeping leadership experience in hospitality (Supervisor or Manager level).
• Experience overseeing housekeeping operations in a hotel, resort, or similar environment.
• Strong attention to detail and commitment to cleanliness standards.
• Ability to lead, motivate, and develop team members.
• Basic knowledge of housekeeping inventory management and supply controls.
• Familiarity with property management systems (PMS) preferred.

Preferred Qualifications

• Resort or lifestyle hospitality experience preferred.
• Experience managing schedules and staffing levels based on occupancy.

Skills

• Strong leadership and team supervision
• Attention to detail and quality control
• Organization and time management
• Communication and interpersonal skills
• Problem-solving and decision-making
• Guest service and service recovery
• Ability to work in a fast-paced hospitality environment

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods.
• Ability to inspect rooms and public spaces thoroughly.
• Occasionally lift up to 25 lbs.
• Ability to navigate multiple floors and outdoor spaces as required by the property.

ABOUT OUR

BENEFITS

Company Benefits and Perks

Full Time

Part Time

Seasonal

Medical (with company contribution)

-

-

Dental (with company contribution)

-

-

Vision (with company contribution)

-

-

Paid Time Off

-

-

401(k) (with company match)

-

Sick Time

-

Employee Dining Discounts

Employee Marketplace Discounts

SCHEDULE

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

PAY RATE

$50,000-$55,000

JOB STATUS

Full Time

FLSA

Exempt

EQUAL EMPLOYMENT OPPORTUNITY

Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.

If you require assistance or an accommodation due to a disability, please inform us during your application process.

The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.