Housekeeping Operations Manager - Guest Experience

MGM Resorts International; United States; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness incentives

Hotel/food discounts

Free meals

Free parking

Health & income protection

Development programs

Job summary

MGM Resorts International in Las Vegas seeks a Housekeeping Manager to oversee daily housekeeping operations, ensuring cleanliness and guest satisfaction. The role involves supervising staff, conducting inspections, and managing workload distribution to maintain high standards across designated areas.

Ideal candidates have 2+ years of relevant experience and a High School Diploma or GED, with the ability to work varied shifts including weekends and holidays.

Qualifications

• High School Diploma or GED required.
• 2+ years of prior relevant experience required.
• Work varied shifts, to include weekends and holidays.

Responsibilities

• Oversee and ensure the smooth operation of assigned area.
• Supervise, train, direct, and assist all employees assigned to the area.
• Distribute workload fairly and evenly to those assigned to the station.
• Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons.
• Ensure cleanliness of rooms, hallways, lockers, and lobbies that all work is done properly.
• Perform daily written guest room inspections in accordance with department standards.
• Perform frequent and consistent visual inspections of guest rooms and assigned public areas.
• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper.
• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

Skills

Staff supervision

Training

Education

High School Diploma or GED

Job description

MGM Resorts International in Las Vegas seeks a Housekeeping Manager to oversee daily housekeeping operations, ensuring cleanliness and guest satisfaction. The role involves supervising staff, conducting inspections, and managing workload distribution to maintain high standards across designated areas.

Ideal candidates have 2+ years of relevant experience and a High School Diploma or GED, with the ability to work varied shifts including weekends and holidays.