Lead Housekeeper

Mass General Brigham Health Plan, Inc.; Massachusetts; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Housekeeper who will play a crucial role in maintaining a clean and welcoming environment for patients and staff. This position involves coordinating cleaning tasks, training new staff, and ensuring compliance with health standards. You will contribute to the hospital's mission by providing exceptional service and support to the healthcare team. Join a dedicated group of professionals committed to making a difference in patient care and community service. If you have a passion for cleanliness and teamwork, this opportunity is perfect for you.

Qualifications

• 3-5 years in customer service and floor care; lead experience preferred.
• Ability to follow procedures and cooperate with the healthcare team.

Responsibilities

• Ensure cleanliness and safety across all hospital departments.
• Train and mentor new staff while maintaining quality standards.

Skills

Customer Service

Floor and Carpet Care

Communication in English

Medical Terminology

Manual Tasks

Education

High School Diploma or Equivalent

Tools

Cleaning Equipment

Chemicals for Cleaning

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Sunday, Monday, Tuesday, Friday, Saturday 2:30p-11:00p & Holiday Rotation

Summary: The Lead Housekeeper plays a key role in supporting the hospital’s mission by ensuring a clean, safe, and welcoming environment across all hospital departments, patient areas, and support spaces. Responsibilities include routine and discharge cleaning, staff coordination, training, quality assurance, and communication with hospital staff, patients, and the public.

Essential Functions

Leadership & Coordination

• Assist the supervisor in scheduling and assigning daily tasks, ensuring adherence to quality standards.
• Train and mentor new Environmental Services staff.
• Support scheduling and shift coverage planning.
• Monitor staff compliance with workflows.
• Participate in departmental meetings, trainings, and quality initiatives.
• Inspect areas for cleanliness and standards compliance.
• Maintain positive relations with staff, patients, and visitors.

Environmental Services Duties

• Perform cleaning processes including daily and discharge cleaning, bed making, wall spotting, toilet and floor care, dusting, and terminal cleaning.
• Handle waste collection and disposal.
• Disinfect equipment during discharge cleaning.
• Maintain and report on equipment condition.
• Replace curtains as needed.
• Perform advanced floor and carpet care techniques.
• Follow safety standards and protocols.
• Clean organic waste following infection control protocols.
• Learn and apply new healthcare cleaning procedures.
• Support management goals as needed.

Qualifications

Education: High School Diploma or Equivalent required. No, experience cannot replace the degree.

Experience: 3-5 years in customer service, floor and carpet care; lead experience preferred.

Knowledge, Skills, and Abilities: Ability to communicate in English, understand medical terminology, follow procedures, cooperate with healthcare team, demonstrate good judgment, and perform manual tasks. Must adhere to I C.A.R.E. standards, perform cleaning tasks, handle equipment and chemicals properly, and assist in emergencies and community disasters.

Additional Job Details

Physical Requirements: Standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, vision, talking, hearing, and foot use with specified frequencies and weights.

Remote Type: Onsite

Work Location: 1153 Centre Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Evening (United States of America)

EEO Statement

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. Contact Human Resources at (857)-282-7642 for assistance.

Mass General Brigham Competency Framework

Our framework defines effective leadership behaviors for each job level, comprising ten competencies that contribute to workplace effectiveness and career success. These are used for performance evaluation, hiring, development, and talent management.