Lead Housekeeper

Massachusetts General Hospital; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Lead Housekeeper to ensure a clean and safe environment across all hospital departments. This role is vital for supporting patient care and involves leadership in scheduling, training, and quality assurance. The ideal candidate will have a strong background in customer service and cleaning, demonstrating excellent communication skills and the ability to work in a team. Join a dedicated team committed to exceptional care and community service, where your contributions will make a significant impact on patient experiences.

Qualifications

• 3-5 years experience in customer service and cleaning roles.
• Ability to communicate effectively and follow procedures.

Responsibilities

• Lead and coordinate cleaning tasks to ensure hospital cleanliness.
• Train new staff and monitor compliance with standards.

Skills

Customer Service

Floor Care

Carpet Care

Communication

Manual Dexterity

Education

High School Diploma or Equivalent

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Sunday, Monday, Tuesday, Friday, Saturday 2:30p-11:00p & Holiday Rotation

The Lead Housekeeper plays a key role in supporting the hospital's mission by ensuring a clean, safe, and welcoming environment across all hospital departments, patient areas, and support spaces. In addition to routine and discharge cleaning, the Lead Housekeeper serves as a team leader, assisting with staff coordination, training, quality assurance, and communication with hospital staff, patients, and the public.

Essential Functions

Leadership & Coordination

• Assist the supervisor in scheduling and assigning daily tasks, ensuring adherence to quality standards.
• Train and mentor new Environmental Services (ESD) staff.
• Support time-off scheduling and shift coverage planning.
• Monitor staff compliance with dispatch and workflow procedures.
• Perform or support higher-level tasks in preparation for increased responsibilities.
• Participate in departmental meetings, trainings, and quality assurance initiatives.
• Inspect designated areas to ensure cleanliness and compliance with hospital standards.
• Help maintain strong public relations with staff, patients, and visitors.

Environmental Services Duties

• Perform the 8-step cleaning process, including daily and discharge cleaning, bed making, wall spotting, toilet and floor care, high/low dusting, and O.R. terminal cleaning.
• Handle collection and proper disposal of solid and contaminated waste.
• Disinfect I.V. poles, pumps, and other equipment during discharge cleaning.
• Maintain all assigned equipment in clean and working condition; report repair needs promptly.
• Hang and replace cubicle, shower, and window curtains as needed.
• Perform advanced floor and carpet care techniques, including spray buffing, burnishing, stripping, refinishing, bonneting, and extracting.
• Ensure safety standards are followed by properly using caution signs and maintaining a safe work environment.
• Clean up organic waste (e.g., blood, feces, body fluids) following safety and infection control protocols.
• Learn and apply new healthcare cleaning procedures as required.
• Assist with or perform duties as needed to support ESD management goals.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Experience: 3-5 years in customer service, floor, and carpet care. Previous Lead experience preferred.

Knowledge, Skills, and Abilities: Ability to read, write, and communicate in English; understand basic medical terminology; follow standard procedures; react appropriately and sensitively to patient needs; cooperate with healthcare team; good judgment; adhere to I C.A.R.E. Standards; manual dexterity; stand for long periods; perform cleaning tasks following department guidelines; use proper chemicals; handle emergency spills; assist in community disaster scenarios.

Additional Job Details

Physical Requirements:

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Work Location: Onsite at 1153 Centre Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Evening (United States of America)

EEO Statement: Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, or other protected status. Reasonable accommodations are provided upon request.

Mass General Brigham Competency Framework: Defines effective leadership behaviors and skills for each job level, used for performance evaluation, hiring, development, and talent pipeline development.