Lead Housekeeper

Mass General Brigham; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Housekeeper to join their team at a prominent hospital. This role is vital for maintaining a clean, safe, and welcoming environment for patients and staff. You will lead a dedicated team, ensuring high standards of cleanliness while training new staff and coordinating daily tasks. If you have a passion for service and a keen eye for detail, this position offers the chance to make a significant impact in a dynamic healthcare setting. Join a forward-thinking organization where your contributions will support patient care and community service.

Qualifications

• 3-5 years in customer service and floor care required.
• Ability to read and communicate in English.
• Must follow standard procedures with discretion.

Responsibilities

• Ensure cleanliness and safety across all hospital areas.
• Assist in scheduling and training Environmental Services staff.
• Perform advanced cleaning techniques and maintain equipment.

Skills

Customer Service

Floor and Carpet Care

Communication in English

Judgment

Manual Dexterity

Education

High School Diploma or Equivalent

Tools

Cleaning Chemicals

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule: Sunday, Monday, Tuesday, Friday, Saturday 2:30p-11:00p & Holiday Rotation

Summary:

The Lead Housekeeper plays a key role in supporting the hospital’s mission by ensuring a clean, safe, and welcoming environment across all hospital departments, patient areas, and support spaces. In addition to performing routine and discharge cleaning, the Lead Housekeeper serves as a team leader, assisting with staff coordination, training, quality assurance, and communication with hospital staff, patients, and the public.

Essential Functions

Leadership & Coordination:

• Assist the supervisor in scheduling and assigning daily tasks, ensuring adherence to quality standards.
• Train and mentor new Environmental Services (ESD) staff.
• Support time-off scheduling and shift coverage planning.
• Monitor staff compliance with dispatch and workflow procedures.
• Perform or support higher-level tasks in preparation for increased responsibilities.
• Participate in departmental meetings, trainings, and quality assurance initiatives.
• Inspect designated areas to ensure cleanliness and compliance with hospital standards.
• Help maintain strong public relations with staff, patients, and visitors.

Environmental Services Duties:

• Perform the 8-step cleaning process, including daily and discharge cleaning, bed making, wall spotting, toilet and floor care, high/low dusting, and O.R. terminal cleaning.
• Handle collection and proper disposal of solid and contaminated waste.
• Disinfect I.V. poles, pumps, and other equipment during discharge cleaning.
• Maintain all assigned equipment in clean and working condition; report repair needs promptly.
• Hang and replace cubicle, shower, and window curtains as needed.
• Perform advanced floor and carpet care techniques, including spray buffing, burnishing, stripping, refinishing, bonneting, and extracting.
• Ensure safety standards are followed by properly using caution signs and maintaining a safe work environment.
• Clean up organic waste (e.g., blood, feces, body fluids) following safety and infection control protocols.
• Learn and apply new healthcare cleaning procedures as required.
• Assist with or perform duties as needed to support ESD management goals.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Experience: 3-5 years in customer services as well as floor and carpet care required. Previous Lead experience preferred.

Knowledge, Skills, and Abilities:

• Ability to read, write, and communicate in English, and understand basic medical terminology.
• Must have the ability to follow standard procedures using own discretion and understand patient needs with sensitivity.
• Ability to cooperate with healthcare team members.
• Good judgment required.
• Adherence to all I C.A.R.E. Standards.
• Manual dexterity and ability to stand for long periods.
• Ability to perform all Environmental Services tasks following department guidelines.
• Competent in using proper chemicals for tasks.
• Ability to perform cleaning of emergency spills and support community disaster efforts as needed.

Additional Job Details

Physical Requirements:

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type: Onsite

Work Location: 1153 Centre Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Evening (United States of America)

EEO Statement: Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.