Lead Housekeeper

Brigham and Women's Hospital; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare institution as a Lead Housekeeper, where your role is pivotal in maintaining a clean and welcoming environment. This position not only involves routine cleaning but also leadership responsibilities, including staff coordination and quality assurance. You'll be part of a dynamic team dedicated to exceptional patient care and support, ensuring that all areas of the hospital meet the highest standards. If you have a passion for service and a commitment to excellence, this is an exciting opportunity to make a real impact in the healthcare community.

Qualifications

• 3-5 years experience in customer service and floor care required.
• Ability to read, write, and communicate in English.

Responsibilities

• Ensure cleanliness and safety across hospital departments.
• Assist in training and mentoring new Environmental Services staff.

Skills

Customer Service

Floor and Carpet Care

Leadership

Communication

Education

High School Diploma or Equivalent

Tools

Cleaning Equipment

Disinfectants

Job description

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Schedule Monday-Friday 2:30p-11:00p & Holiday Rotation

Summary:

The Lead Housekeeper plays a key role in supporting the hospital’s mission by ensuring a clean, safe, and welcoming environment across all hospital departments, patient areas, and support spaces. In addition to performing routine and discharge cleaning, the Lead Housekeeper serves as a team leader, assisting with staff coordination, training, quality assurance, and communication with hospital staff, patients, and the public.

Essential Functions:

Leadership & Coordination:

Assist the supervisor in scheduling and assigning daily tasks, ensuring adherence to quality standards.

Train and mentor new Environmental Services (ESD) staff.

Support time-off scheduling and shift coverage planning.

Monitor staff compliance with dispatch and workflow procedures.

Perform or support higher-level tasks in preparation for increased responsibilities.

Participate in departmental meetings, trainings, and quality assurance initiatives.

Inspect designated areas to ensure cleanliness and compliance with hospital standards.

Help maintain strong public relations with staff, patients, and visitors.

Environmental Services Duties:

Perform the 8-step cleaning process, including daily and discharge cleaning, bed making, wall spotting, toilet and floor care, high/low dusting, and O.R. terminal cleaning.

Handle collection and proper disposal of solid and contaminated waste.

Disinfect I.V. poles, pumps, and other equipment during discharge cleaning.

Maintain all assigned equipment in clean and working condition; report repair needs promptly.

Hang and replace cubicle, shower, and window curtains as needed.

Perform advanced floor and carpet care techniques, including spray buffing, burnishing, stripping, refinishing, bonneting, and extracting.

Ensure safety standards are followed by properly using caution signs and maintaining a safe work environment.

Clean up organic waste (e.g., blood, feces, body fluids) following safety and infection control protocols.

Learn and apply new healthcare cleaning procedures as required.

Assist with or perform duties as needed to support ESD management goals.

Qualifications

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsExperienceExperience in customer services as well as floor and carpet care 3-5 years required Previos Lead experience preferredKnowledge, Skills and Abilities- Ability to read, write and communicate in English, and understand basic medical terminology.- Must have the ability to follow standard procedures using his/her own discretion and be able to understand the needs of patients and react appropriately, and with sensitivity.- The ability to cooperate with all members of the healthcare team.- Position requires good judgment.- Staff adheres to all I C.A.R.E. Standards.- Requires manual dexterity and ability to stand for long periods of time.- Performs all Environmental Services related tasks and demonstrates ability to follow department guidelines related to the work.- Performs basic and heavier cleaning functions in assigned areas following established schedules and using prescribed methods.- Performs all environmental services tasks demonstrating services orientation to fellow employees, staff and patients.- Cleans patient equipment as requested by supervisor including beds and all room furnishings.- Assists in manpower support for office and/or related moves, special conference room set-ups and any other occasions as required.- Competent in using the proper chemicals for the proper tasks.- Ability to perform cleaning of emergency spills when observed and/or up on request.- In case of community disaster, assist nursing in making up extra beds and other duties as assigned.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)

Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Occasionally (3-33%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Occasionally (3-33%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

EEO Statement:

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.

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We recognize that increasing value and continuously improving quality are essential to maintaining excellence.