Lead Host – Luxury Front of House & VIP Service

Soho House & Co.; Temple (TX); Sur place; USD 28 000 - 37 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Team meal whilst on shift prepared by 

Soho Friends Membership

50% Team discount on Food & Drink, 7 d

Staff Room Rates

Health Cash Plan (option to up to 2 + 

Dental Plan (option to add up to 2 + 

Birthday Day Off after 1 years'

Up to 50% Staff Discount on Cowshed & 

In conjunction with Soho Impact, take

Free Counselling Sessions

Cookhouse & House Tonic: Our Cookhouse

Continuous training to develop

Team Events: From fitness sessions to

Additional perks as listed in job ad

Résumé du poste

Soho House & Co. seeks a Head Host to lead the host team, manage reservations, welcome arrivals by name, and coordinate seating to maximise guest satisfaction and operational efficiency.

You will set the tone for service with warmth, professionalism and proactive support for the Front of House team. In this role you will train staff, oversee floor plans, handle VIP interactions, and maintain grooming and service standards while collaborating with managers to deliver world-class hospitality

Qualifications

• 2 - 3 years’ previous experience as a Senior Host/Head Host in a luxury hospitality, fine dining, or private members’ club environment.
• Proven leadership and team development skills.
• Excellent communication, organisation, and multitasking abilities.
• Strong knowledge of reservations and booking systems.
• Natural warmth, professionalism, and an eye for detail.
• Must be able to demonstrate competency as outlined in the training schedule and Club School.
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
• Ability to take direction, work in a team environment and autonomously.

Responsabilités

• Welcome every member by name and guest with open arms and in a hospitable manner.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking.
• Lead, train, and mentor the host/hostess team to deliver consistently high service standards.
• Create and manage daily floor plans and coordinate with waitstaff and managers for seamless service.
• Support the development of junior team members with coaching and on-the-job training.
• Ensure grooming, conduct, and service standards are always upheld.
• Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

Outils

Opera booking system

OpenTable

Description du poste

Soho House & Co. seeks a Head Host to lead the host team, manage reservations, welcome arrivals by name, and coordinate seating to maximise guest satisfaction and operational efficiency.

You will set the tone for service with warmth, professionalism and proactive support for the Front of House team. In this role you will train staff, oversee floor plans, handle VIP interactions, and maintain grooming and service standards while collaborating with managers to deliver world-class hospitality