Lead Host & Guest Experience Leader

Shady Creek Winery; Michigan City (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Job summary

Shady Creek Winery in Michigan City is seeking a Lead Host to ensure a smooth, welcoming guest experience from arrival to departure. You will lead the host stand, manage check-ins, seating flow, reservations, and large parties while maintaining organization and a high standard of service.

Role includes supporting training of new Hosts and coordinating with Wine Tasting Associates and management to address guest needs.

Responsibilities

• Lead and support the Host team during shifts
• Manage guest check-ins, reservations, waitlists, and seating flow
• Coordinate and help manage large parties, including setup, communication, and guest needs
• Assist with large party reservations and ensure details are communicated to the appropriate team members
• Oversee the retail area, including keeping displays stocked, organized, and presentable
• Assist guests with retail purchases and provide knowledgeable, friendly service
• Communicate effectively with Hosts, Wine Tasting Associates, and management
• Ensure the host stand, entrance, and retail areas remain clean, organized, and welcoming
• Assist with training and coaching new Hosts
• Help address guest questions and concerns professionally
• Monitor the overall guest experience and communicate issues to management
• Complete opening, closing, and host-stand/retail duties as assigned
• Set a positive example of Shady Creek’s service standards, professionalism, and teamwork

Job description

Shady Creek Winery in Michigan City is seeking a Lead Host to ensure a smooth, welcoming guest experience from arrival to departure. You will lead the host stand, manage check-ins, seating flow, reservations, and large parties while maintaining organization and a high standard of service.

Role includes supporting training of new Hosts and coordinating with Wine Tasting Associates and management to address guest needs.