Guest Experience Lead Host

Shady Creek Winery; Tefft (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Opportunities for advancement

Training & development

Employee discounts

Job summary

Shady Creek Winery in Indiana seeks a Lead Host to guide the Host team and create a welcoming guest experience from arrival to departure. You will manage check-ins, reservations, waitlists, seating flow, and large parties, while coordinating with wine tastings and management.

You’ll also oversee the retail area and coach new Hosts to uphold Shady Creek’s service standards. This role emphasizes strong communication, teamwork, and professional hospitality, with opportunities for advancement and

Responsibilities

• Lead and support the Host team during shifts
• Manage guest check-ins, reservations, waitlists, and seating flow
• Coordinate and help manage large parties, including setup, communication, and guest needs
• Assist with large party reservations and ensure details are communicated to the appropriate team members
• Oversee the retail area, including keeping displays stocked, organized, and presentable
• Assist guests with retail purchases and provide knowledgeable, friendly service
• Communicate effectively with Hosts, Wine Tasting Associates, and management
• Ensure the host stand, entrance, and retail areas remain clean, organized, and welcoming
• Assist with training and coaching new Hosts
• Help address guest questions and concerns professionally; monitor the overall guest experience and communicate issues to management
• Complete opening, closing, and host-stand/retail duties as assigned
• Set a positive example of Shady Creek’s service standards, professionalism, and teamwork

Skills

Customer service

Team leadership

Guest experience

Reservations

Job description

Shady Creek Winery in Indiana seeks a Lead Host to guide the Host team and create a welcoming guest experience from arrival to departure. You will manage check-ins, reservations, waitlists, seating flow, and large parties, while coordinating with wine tastings and management.

You’ll also oversee the retail area and coach new Hosts to uphold Shady Creek’s service standards. This role emphasizes strong communication, teamwork, and professional hospitality, with opportunities for advancement and