Wine Tasting Lead & Guest Experience Coach

Shady Creek Winery; Tefft (IN); On-site; USD 19,000 - 41,000; Part time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Training & development

Job summary

Shady Creek Winery in Michigan City, IN is seeking a confident, service-driven leader to guide the Front of House team across shifts.

As a Lead, you will work with the General Manager, support Hosts and Wine Tasting Associates, and step into any role to ensure a warm, seamless guest experience.

This role offers a flexible schedule with part- or full-time availability, opportunities to grow, and a team-focused culture.

Qualifications

• Previous leadership experience in hospitality or retail operations.
• Strong communication and decision-making skills.
• Ability to stay calm, confident, and solutions-focused in a fast-paced environment.
• Natural leadership presence—team members look to you for direction.
• Strong understanding of guest experience and service flow.
• Flexible, team-first mindset with willingness to jump in anywhere.
• Availability on weekends and holidays.

Responsibilities

• Work alongside the General Manager to serve as a point person for Front of House operations during each shift.
• Support and guide Hosts, Support Staff, and Wine Tasting Associates
• Step into any role (host stand, bar, floor, retail) as needed
• Handle guest concerns professionally and resolve issues in the moment
• Maintain strong communication with managers and the team throughout the shift
• Oversee opening and closing responsibilities, ensuring standards are met
• Monitor cleanliness, organization, and overall presentation of the winery
• Help uphold service standards and reinforce training expectations

Skills

Leadership

Guest experience

Communication

Decision making

Calm under pressure

Weekend availability

Team-first mindset

Job description

Shady Creek Winery in Michigan City, IN is seeking a confident, service-driven leader to guide the Front of House team across shifts.

As a Lead, you will work with the General Manager, support Hosts and Wine Tasting Associates, and step into any role to ensure a warm, seamless guest experience.

This role offers a flexible schedule with part- or full-time availability, opportunities to grow, and a team-focused culture.