Lead Host & Guest Experience Coach

Pacific Hospitality Group; Huntington Beach (CA); Sur place; USD 25 000 - 33 000; Temps partiel

Résumé du poste

Paséa Hotel & Spa in Huntington Beach, CA is seeking a Lead Host to warmly welcome guests, manage the waitlist, seat guests, and assist with reservations and hotel amenities. This part-time role emphasizes guest satisfaction and smooth dining flow.

You will train new hosts, support private events, coordinate with service staff, and maintain a clean host stand while following hotel standards and health guidelines.

Qualifications

• Prior customer service experience; cash handling preferred.
• Strong communication and guest satisfaction focus.
• Ability to coach new team members and manage busy periods.
• Familiarity with hotel reservation systems.

Responsabilités

• Greet and seat guests promptly and present menus.
• Manage waitlist and reservations; relay wait times.
• Assist events with private dining and guest flow.
• Support service staff with bussing and running food.
• Maintain cleanliness of host stand and dining area.
• Provide information about hotel amenities and directions.

Connaissances

Customer service

Cash handling

Communication

Team support

Coaching others

Outils

OpenTable

Resy

Reservation system

Description du poste

Paséa Hotel & Spa in Huntington Beach, CA is seeking a Lead Host to warmly welcome guests, manage the waitlist, seat guests, and assist with reservations and hotel amenities. This part-time role emphasizes guest satisfaction and smooth dining flow.

You will train new hosts, support private events, coordinate with service staff, and maintain a clean host stand while following hotel standards and health guidelines.