Lead Hospitality Experience Manager, Premium Lounges

Compass Group USA; San Francisco (CA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport is a specialized division of FLIK Hospitality Group, delivering elevated guest and employee experiences across premium environments. The role leads end-to-end guest experience for United Club and United Polaris Lounges in a major airport, ensuring world-class service and inspiring on-site teams to uphold Rapport’s Platinum standards.

As Hospitality Experience Manager, you will oversee guest services, coordinate with culinary and operations, conduct quality audits, and track guest

Qualifications

• 5+ years of hospitality leadership experience.
• Excellent communication and problem-solving skills.
• Proficiency with Microsoft Office and hospitality systems.

Responsibilities

• Own and champion the overall guest experience across United Club and Polaris Lounges.
• Oversee guest services and service recovery; partner with culinary, operations, and airport stakeholders.
• Lead lounge activations and premium service moments.
• Conduct quality audits and ensure brand compliance.
• Track and act on guest satisfaction metrics.

Skills

Hospitality leadership

Communication skills

Problem-solving

Microsoft Office

Tools

Hospitality systems

Job description

Rapport is a specialized division of FLIK Hospitality Group, delivering elevated guest and employee experiences across premium environments. The role leads end-to-end guest experience for United Club and United Polaris Lounges in a major airport, ensuring world-class service and inspiring on-site teams to uphold Rapport’s Platinum standards.

As Hospitality Experience Manager, you will oversee guest services, coordinate with culinary and operations, conduct quality audits, and track guest